Update ticket

PATCH

/v1/convai/triage-tickets/:agentqa_ticket_id

PATCH

/v1/convai/triage-tickets/:agentqa_ticket_id

curl -X PATCH https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id \
     -H "Content-Type: application/json" \
     -d '{}'

{
  "agentqa_ticket_id": "agentqa_ticket_id",
  "workspace_id": "workspace_id",
  "owner_user_id": "owner_user_id",
  "agent_id": "agent_id",
  "needs_clustering": true,
  "labels": [
    "labels"
  ],
  "conversation_ids": [
    "conversation_ids"
  ],
  "ticket_comments": [
    {
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "status": "open",
  "priority_changes": [
    {
      "changed_by_user_id": "changed_by_user_id",
      "changed_at_unix_secs": 1,
      "priority": "low"
    }
  ],
  "source": "qa",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1,
  "title": "title",
  "issue_type": "knowledge_gap",
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "qa_comment",
  "priority": "low",
  "assignee_user_id": "assignee_user_id"
}

Update a ticket’s title, comment, status, priority, and/or assignee. Requires editor access to the ticket’s agent.

Paramètres de chemin

agentqa_ticket_idstringRequis

Requête

This endpoint expects an object.

titlestringOptionnel1-120 characters

If provided, updates the ticket title. Omit to leave unchanged.

statusenumOptionnel

If provided, updates the ticket status. Omit to leave unchanged.

Valeurs autorisées:

assignee_user_idstringOptionnel

If provided, updates who is responsible for resolving this ticket. Must be a workspace member with at least viewer access to the agent. Pass null to unassign. Omit to leave unchanged.

priorityenumOptionnel

If provided, updates how urgently the ticket needs attention. Pass null to clear it. Omit to leave unchanged.

Valeurs autorisées:

Réponse

Successful Response

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

labelslist of strings

conversation_idslist of strings

ticket_commentslist of objects

turn_commentslist of objects

statusenum

Valeurs autorisées:

priority_changeslist of objects

sourceenum

Valeurs autorisées:

created_at_unix_secsinteger

updated_at_unix_secsinteger

titlestringOptionnel

One-line headline for the ticket. None only on tickets created before titles existed.

issue_typeenumOptionnel

first_seen_unix_secsintegerOptionnel

last_seen_unix_secsintegerOptionnel

qa_commentstringOptionnel

priorityenumOptionnel

Valeurs autorisées:

assignee_user_idstringOptionnel

Erreurs

422

Triage Tickets Update Request Unprocessable Entity Error

Paramètres de chemin

En-têtes

Requête

Réponse

Erreurs