DeployTelephonyTwilio

SMS conversations

Let users text your ElevenLabs agent through a Twilio phone number.

Overview

This guide shows you how to enable SMS conversations with your ElevenLabs agent. After you connect a Twilio phone number, users can send text messages to that number and receive replies from your agent.

Prerequisites

  • A Twilio account with a purchased phone number that supports SMS.
  • An ElevenLabs agent to handle inbound messages.

Verified caller IDs support outbound calls only. Use a purchased Twilio phone number for inbound SMS. See Twilio native integration.

Enable SMS

1

Import your Twilio phone number

Phone numbers you imported before SMS support are not automatically enabled for SMS. To enable SMS, re-import your Twilio number.

Follow the Twilio native integration guide to import your number and add your Twilio Account SID and Auth Token.

2

Assign an agent

On the Phone Numbers page, open your imported number and assign the agent that should handle inbound SMS.

Outbound call button

3

Test the integration

Send a text message to your Twilio number from a mobile device. Your agent should reply over SMS.

SMS conversation between a user and an ElevenLabs agent

Review conversations in the Calls History dashboard.