Users

Overview

The Users page lists everyone who has talked to your agents in this workspace — who they are, when they last made contact, and which agent they spoke with.

Each user is identified by the user_id you pass when starting a conversation. See conversation initiation client data for how to set this, or the relevant guide under integrate for your platform.

Table columns

• User ID — the external id you passed at session start.
• Last contact — when the user last interacted (sortable).
• Agent — the agent involved in that interaction.
• Conversations — total conversation count (sortable).

Search and filters

Search performs an exact match on user id — enter the full id, not a partial string.

You can also filter by date range, agent, and branch (requires versioning enabled on the selected agent).

Drill-down

Click a row to open that user’s conversations in chronological order. From there you can open any individual conversation the same way as in conversation history.

API reference

List users — request parameters, response shape, and pagination.