List workspace tickets

GET

/v1/convai/triage-tickets

GET

/v1/convai/triage-tickets

curl -G https://api.elevenlabs.io/v1/convai/triage-tickets \
     -d agent_id=agent_id \
     -d assignee_user_id=assignee_user_id \
     -d cursor=cursor \
     -d issue_type=knowledge_gap \
     -d label=label \
     -d merged_into_ticket_id=merged_into_ticket_id \
     -d owner_user_id=owner_user_id \
     -d page_size=1 \
     -d priorities=low \
     -d search=search \
     -d sort_by=created_at \
     -d sources=qa \
     -d status=open

{
  "agent_conversation_tickets": [
    {
      "agentqa_ticket_id": "agentqa_ticket_id",
      "workspace_id": "workspace_id",
      "owner_user_id": "owner_user_id",
      "agent_id": "agent_id",
      "needs_clustering": true,
      "labels": [
        "labels"
      ],
      "conversation_ids": [
        "conversation_ids"
      ],
      "ticket_comments": [
        {
          "comment": "comment",
          "created_at_unix_secs": 1,
          "owner_user_id": null
        }
      ],
      "turn_comments": [
        {
          "turn_index": 1,
          "comment": "comment",
          "created_at_unix_secs": 1,
          "owner_user_id": null
        }
      ],
      "status": "open",
      "priority_changes": [
        {
          "changed_by_user_id": "changed_by_user_id",
          "changed_at_unix_secs": 1,
          "priority": null
        }
      ],
      "status_changes": [
        {
          "status": "open",
          "changed_at_unix_secs": 1,
          "changed_by_user_id": null
        }
      ],
      "source": "qa",
      "created_at_unix_secs": 1,
      "updated_at_unix_secs": 1,
      "title": "title",
      "issue_type": "knowledge_gap",
      "first_seen_unix_secs": 1,
      "last_seen_unix_secs": 1,
      "qa_comment": "qa_comment",
      "priority": "low",
      "merged_into_ticket_id": "merged_into_ticket_id",
      "assignee_user_id": "assignee_user_id",
      "search_match": {
        "field": "title",
        "snippet": "snippet",
        "highlight_start": 1,
        "highlight_end": 1
      }
    }
  ],
  "has_more": true,
  "next_cursor": "next_cursor"
}

List conversation triage tickets across every agent in the workspace, ordered by most recently created first. Use this to build a workspace-wide view (for example, tickets assigned to the caller). Supports the same filters, sorting and search as the per-agent endpoint. Tickets for agents the caller cannot access are omitted.

Query parameters

page_sizeintegerOptional1-100Defaults to 100

How many agent conversation tickets to return. Can not exceed 100.

agent_idstringOptional

Only tickets for this agent.

statusenumOptional

Filter tickets by status.

Allowed values:

sourcesenumOptional

Filter tickets by how they were raised (qa, agent, manual). Repeat the parameter to filter by multiple sources.

Allowed values:

prioritiesenumOptional

Filter tickets by priority. Repeat the parameter to filter by multiple priorities.

Allowed values:

sort_byenumOptional

Order by most recently created, or by priority (most urgent first, then most recently created).

Allowed values:

owner_user_idstringOptional

Filter tickets by creator. Use ‘agent’ for agent-raised tickets.

assignee_user_idstringOptional

Filter tickets by assignee. Use 'unassigned' for tickets with no assignee.

issue_typeenumOptional

Filter clusters by issue type.

labelstringOptional

Filter tickets by an exact label.

merged_into_ticket_idstringOptional

Filter tickets merged into this ticket.

searchstringOptional<=200 characters

Case-insensitive free-text search across the ticket’s title, description, comments, and turn comments.

cursorstringOptional

Used for fetching next page. Cursor is returned in the response.

Response

Successful Response

agent_conversation_ticketslist of objects

has_moreboolean

next_cursorstringOptional

Errors

422

Triage Tickets List for Workspace Request Unprocessable Entity Error

Headers

Query parameters

Response

Errors