MonitorConversation Analysis

Searching conversations

Find messages across your conversation history using keyword or semantic search.

Overview

Conversation history includes a search bar with two modes for finding messages across all your agent conversations.

Keyword search performs full-text matching and supports the same filters as the conversation list (time range, duration, ratings, tools, languages, and more). Smart search uses semantic search to match transcript chunks by meaning — useful when you don’t know the exact phrasing a caller used.

Conversation history search field with the search mode menu open

Search bar with mode selection: Keyword and Smart search.

A query that matches a conversation id pattern (e.g. conv_…) searches for that conversation directly instead of running search.

ModeHow it matchesFilters
KeywordFull-text / fuzzy on message contentAll conversation filters available
Smart searchSemantic similarity via embeddingsMost filters disabled while a query is active

The mode is stored in the URL so links are shareable and reload-safe. Default is keyword.

API reference