WhatsApp tools
Let your agent send messages on WhatsApp with tools
Overview
You can give your agent a tool to send messages on WhatsApp, even during conversations on another channel (e.g. phone).
Setup
Add an integration
Go to the Integrations page, click the Add integration button, select WhatsApp and connect your account:
Add a tool
Go to the Tools page, click the Add integration tool button, select the WhatsApp integration and the Send Message tool:
Using the tool
Create a message template
Go to WhatsApp Manager, open the Manage templates page and create a message template:
The tool currently only supports parameters in message body.
