Conversation analysis
Analyze conversation quality and extract structured data from customer interactions.
Agent analysis provides powerful tools to systematically evaluate conversation performance and extract valuable information from customer interactions. These LLM-powered features help you measure agent effectiveness and gather actionable business insights.
Define custom criteria to assess conversation quality, goal achievement, and customer satisfaction.
Extract structured information from conversations such as contact details and business data.
Talk to an internal coach agent to improve your agent’s system prompt, memories, and procedures.
Find messages by keyword or meaning across your conversation history.
ElevenAgents provides two complementary analysis capabilities:
Both features process conversation transcripts using advanced language models to provide actionable insights that improve agent performance and business outcomes.
Track conversation success rates, customer satisfaction, and goal completion across all interactions to identify improvement opportunities.
Capture valuable business information without manual processing, reducing operational overhead and improving data accuracy.
Ensure agents follow required procedures and maintain consistent service quality through systematic evaluation.
Gather structured insights about customer preferences, behavior patterns, and interaction outcomes for strategic decision-making.
Agent analysis integrates seamlessly with other ElevenAgents capabilities:
Determine whether you need success evaluation, data collection, or both based on your business objectives.
Set up Success Evaluation to measure conversation quality and goal achievement.
Configure Data Collection to capture structured information from conversations.