Update ticket

PATCH

/v1/convai/triage-tickets/:agentqa_ticket_id

PATCH

/v1/convai/triage-tickets/:agentqa_ticket_id

curl -X PATCH https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id \
     -H "Content-Type: application/json" \
     -d '{}'

{
  "agentqa_ticket_id": "agentqa_ticket_id",
  "workspace_id": "workspace_id",
  "owner_user_id": "owner_user_id",
  "agent_id": "agent_id",
  "needs_clustering": true,
  "labels": [
    "labels"
  ],
  "conversation_ids": [
    "conversation_ids"
  ],
  "ticket_comments": [
    {
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "status": "open",
  "source": "qa",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1,
  "issue_type": "knowledge_gap",
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "qa_comment",
  "assignee_user_id": "assignee_user_id"
}

Update a ticket’s comment, status, and/or assignee. Requires editor access to the ticket’s agent.

パスパラメータ

agentqa_ticket_idstring必須

リクエスト

This endpoint expects an object.

statusenumオプション

If provided, updates the ticket status. Omit to leave unchanged.

許可された値:

assignee_user_idstringオプション

If provided, updates who is responsible for resolving this ticket. Must be a workspace member with at least viewer access to the agent. Pass null to unassign. Omit to leave unchanged.

レスポンス

Successful Response

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

labelslist of strings

conversation_idslist of strings

ticket_commentslist of objects

turn_commentslist of objects

statusenum

許可された値:

sourceenum

許可された値:

created_at_unix_secsinteger

updated_at_unix_secsinteger

issue_typeenumオプション

first_seen_unix_secsintegerオプション

last_seen_unix_secsintegerオプション

qa_commentstringオプション

assignee_user_idstringオプション

エラー

422

Triage Tickets Update Request Unprocessable Entity Error

パスパラメータ

ヘッダー

リクエスト

レスポンス

エラー