Update ticket

PATCH

/v1/convai/triage-tickets/:agentqa_ticket_id

PATCH

/v1/convai/triage-tickets/:agentqa_ticket_id

curl -X PATCH https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id \
     -H "Content-Type: application/json" \
     -d '{}'

{
  "agentqa_ticket_id": "agentqa_ticket_id",
  "workspace_id": "workspace_id",
  "owner_user_id": "owner_user_id",
  "agent_id": "agent_id",
  "needs_clustering": true,
  "labels": [
    "labels"
  ],
  "conversation_ids": [
    "conversation_ids"
  ],
  "ticket_comments": [
    {
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "status": "open",
  "priority_changes": [
    {
      "changed_by_user_id": "changed_by_user_id",
      "changed_at_unix_secs": 1,
      "priority": "low"
    }
  ],
  "source": "qa",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1,
  "title": "title",
  "issue_type": "knowledge_gap",
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "qa_comment",
  "priority": "low",
  "assignee_user_id": "assignee_user_id"
}

Update a ticket’s title, comment, status, priority, and/or assignee. Requires editor access to the ticket’s agent.

Parametry ścieżki

agentqa_ticket_idstringWymagany

Żądanie

This endpoint expects an object.

titlestringOpcjonalny1-120 characters

If provided, updates the ticket title. Omit to leave unchanged.

statusenumOpcjonalny

If provided, updates the ticket status. Omit to leave unchanged.

Dozwolone wartości:

assignee_user_idstringOpcjonalny

If provided, updates who is responsible for resolving this ticket. Must be a workspace member with at least viewer access to the agent. Pass null to unassign. Omit to leave unchanged.

priorityenumOpcjonalny

If provided, updates how urgently the ticket needs attention. Pass null to clear it. Omit to leave unchanged.

Dozwolone wartości:

Odpowiedź

Successful Response

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

labelslist of strings

conversation_idslist of strings

ticket_commentslist of objects

turn_commentslist of objects

statusenum

Dozwolone wartości:

priority_changeslist of objects

sourceenum

Dozwolone wartości:

created_at_unix_secsinteger

updated_at_unix_secsinteger

titlestringOpcjonalny

One-line headline for the ticket. None only on tickets created before titles existed.

issue_typeenumOpcjonalny

first_seen_unix_secsintegerOpcjonalny

last_seen_unix_secsintegerOpcjonalny

qa_commentstringOpcjonalny

priorityenumOpcjonalny

Dozwolone wartości:

assignee_user_idstringOpcjonalny

Błędy

422

Triage Tickets Update Request Unprocessable Entity Error

Parametry ścieżki

Nagłówki

Żądanie

Odpowiedź

Błędy