Update ticket

PATCH

/v1/convai/triage-tickets/:agentqa_ticket_id

PATCH

/v1/convai/triage-tickets/:agentqa_ticket_id

curl -X PATCH https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id \
     -H "Content-Type: application/json" \
     -d '{}'

{
  "agentqa_ticket_id": "agentqa_ticket_id",
  "workspace_id": "workspace_id",
  "owner_user_id": "owner_user_id",
  "agent_id": "agent_id",
  "needs_clustering": true,
  "labels": [
    "labels"
  ],
  "conversation_ids": [
    "conversation_ids"
  ],
  "ticket_comments": [
    {
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "status": "open",
  "priority_changes": [
    {
      "changed_by_user_id": "changed_by_user_id",
      "changed_at_unix_secs": 1,
      "priority": "low"
    }
  ],
  "source": "qa",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1,
  "title": "title",
  "issue_type": "knowledge_gap",
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "qa_comment",
  "priority": "low",
  "assignee_user_id": "assignee_user_id"
}

Update a ticket’s title, comment, status, priority, and/or assignee. Requires editor access to the ticket’s agent.

路径参数

agentqa_ticket_idstring必需

请求

This endpoint expects an object.

titlestring可选1-120 characters

If provided, updates the ticket title. Omit to leave unchanged.

statusenum可选

If provided, updates the ticket status. Omit to leave unchanged.

允许的值:

assignee_user_idstring可选

If provided, updates who is responsible for resolving this ticket. Must be a workspace member with at least viewer access to the agent. Pass null to unassign. Omit to leave unchanged.

priorityenum可选

If provided, updates how urgently the ticket needs attention. Pass null to clear it. Omit to leave unchanged.

允许的值:

响应

Successful Response

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

labelslist of strings

conversation_idslist of strings

ticket_commentslist of objects

turn_commentslist of objects

statusenum

允许的值:

priority_changeslist of objects

sourceenum

允许的值:

created_at_unix_secsinteger

updated_at_unix_secsinteger

titlestring可选

One-line headline for the ticket. None only on tickets created before titles existed.

issue_typeenum可选

first_seen_unix_secsinteger可选

last_seen_unix_secsinteger可选

qa_commentstring可选

priorityenum可选

允许的值:

assignee_user_idstring可选

错误

422

Triage Tickets Update Request Unprocessable Entity Error

路径参数

请求头

请求

响应

错误