合并智能体会话工单

POST

/v1/convai/triage-tickets/:agentqa_ticket_id/merge

POST

/v1/convai/triage-tickets/:agentqa_ticket_id/merge

curl -X POST https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id/merge \
     -H "Content-Type: application/json" \
     -d '{
  "source_ticket_ids": [
    "source_ticket_ids"
  ]
}'

{
  "agentqa_ticket_id": "agentqa_ticket_id",
  "workspace_id": "workspace_id",
  "owner_user_id": "owner_user_id",
  "agent_id": "agent_id",
  "needs_clustering": true,
  "labels": [
    "labels"
  ],
  "conversation_ids": [
    "conversation_ids"
  ],
  "ticket_comments": [
    {
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "status": "open",
  "priority_changes": [
    {
      "changed_by_user_id": "changed_by_user_id",
      "changed_at_unix_secs": 1,
      "priority": "low"
    }
  ],
  "source": "qa",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1,
  "title": "title",
  "issue_type": "knowledge_gap",
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "qa_comment",
  "priority": "low",
  "merged_into_ticket_id": "merged_into_ticket_id",
  "assignee_user_id": "assignee_user_id",
  "search_match": {
    "field": "title",
    "snippet": "snippet",
    "highlight_start": 1,
    "highlight_end": 1,
    "turn_index": 1
  }
}

将同一智能体的其他开放工单合并到此待处理、处理中或已解决的工单。其对话会移至此工单，优先级将提升为其中最高级别，并保留为 ‘merged’ 状态。需要拥有此工单所属智能体的查看权限。

路径参数

agentqa_ticket_idstring必需

请求

This endpoint expects an object.

source_ticket_idslist of strings必需

同一智能体中要合并到此工单的开放工单。它们会保留为 ‘merged’ 状态，并指向此工单。

响应

成功响应

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

labelslist of strings

conversation_idslist of strings

ticket_commentslist of objects

turn_commentslist of objects

statusenum

允许的值:

priority_changeslist of objects

sourceenum

允许的值:

created_at_unix_secsinteger

updated_at_unix_secsinteger

titlestring可选

工单的一行标题。仅在标题功能推出前创建的工单中为 None。

issue_typeenum可选

first_seen_unix_secsinteger可选

last_seen_unix_secsinteger可选

qa_commentstring可选

priorityenum可选

允许的值:

merged_into_ticket_idstring可选

此工单合并到的目标工单，在状态为 ‘merged’ 时设置。

assignee_user_idstring可选

search_matchobject可选

列表 search 查询的匹配位置。仅在已搜索的列表中设置。

错误

422

Triage Tickets Merge Request Unprocessable Entity Error

路径参数

请求头

请求

响应

错误