Conversatietickets van agent samenvoegen

POST

/v1/convai/triage-tickets/:agentqa_ticket_id/merge

POST

/v1/convai/triage-tickets/:agentqa_ticket_id/merge

curl -X POST https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id/merge \
     -H "Content-Type: application/json" \
     -d '{
  "source_ticket_ids": [
    "source_ticket_ids"
  ]
}'

{
  "agentqa_ticket_id": "agentqa_ticket_id",
  "workspace_id": "workspace_id",
  "owner_user_id": "owner_user_id",
  "agent_id": "agent_id",
  "needs_clustering": true,
  "labels": [
    "labels"
  ],
  "conversation_ids": [
    "conversation_ids"
  ],
  "ticket_comments": [
    {
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "status": "open",
  "priority_changes": [
    {
      "changed_by_user_id": "changed_by_user_id",
      "changed_at_unix_secs": 1,
      "priority": "low"
    }
  ],
  "status_changes": [
    {
      "status": "open",
      "changed_at_unix_secs": 1,
      "changed_by_user_id": "changed_by_user_id"
    }
  ],
  "source": "qa",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1,
  "title": "title",
  "issue_type": "knowledge_gap",
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "qa_comment",
  "priority": "low",
  "merged_into_ticket_id": "merged_into_ticket_id",
  "assignee_user_id": "assignee_user_id",
  "search_match": {
    "field": "title",
    "snippet": "snippet",
    "highlight_start": 1,
    "highlight_end": 1,
    "turn_index": 1
  }
}

Voeg andere open tickets van dezelfde agent samen met dit openstaande, lopende of opgeloste ticket. Hun gesprekken worden naar dit ticket verplaatst, de prioriteit wordt verhoogd naar de hoogste van deze tickets en ze behouden de status 'merged'. Hiervoor is leestoegang tot de agent van het ticket vereist.

Path parameters

agentqa_ticket_idstringRequired

Request

This endpoint expects an object.

source_ticket_idslist of stringsRequired

Open tickets van dezelfde agent die in dit ticket moeten worden samengevoegd. Ze blijven behouden met de status 'merged' en verwijzen naar dit ticket.

Response

Geslaagde response

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

labelslist of strings

conversation_idslist of strings

ticket_commentslist of objects

turn_commentslist of objects

statusenum

Allowed values:

priority_changeslist of objects

status_changeslist of objects

sourceenum

Allowed values:

created_at_unix_secsinteger

updated_at_unix_secsinteger

titlestringOptional

Kop van één regel voor het ticket. None alleen voor tickets die zijn gemaakt voordat titels bestonden.

issue_typeenumOptional

first_seen_unix_secsintegerOptional

last_seen_unix_secsintegerOptional

qa_commentstringOptional

priorityenumOptional

Allowed values:

merged_into_ticket_idstringOptional

Het ticket waarmee dit ticket is samengevoegd, ingesteld wanneer de status 'merged' is.

assignee_user_idstringOptional

search_matchobjectOptional

Waar de search-query van de lijst overeenkwam. Alleen ingesteld voor doorzochte lijsten.

Errors

422

Triage Tickets Merge Request Unprocessable Entity Error

Path parameters

Headers

Request

Response

Errors