Create conversation ticket

POST

/v1/convai/triage-tickets

POST

/v1/convai/triage-tickets

curl -X POST https://api.elevenlabs.io/v1/convai/triage-tickets \
     -H "Content-Type: application/json" \
     -d '{
  "conversation_id": "conversation_id"
}'

{
  "agentqa_ticket_id": "agentqa_ticket_id",
  "workspace_id": "workspace_id",
  "owner_user_id": "owner_user_id",
  "agent_id": "agent_id",
  "needs_clustering": true,
  "labels": [
    "labels"
  ],
  "conversation_ids": [
    "conversation_ids"
  ],
  "ticket_comments": [
    {
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "status": "open",
  "source": "qa",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1,
  "issue_type": "knowledge_gap",
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "qa_comment",
  "assignee_user_id": "assignee_user_id"
}

Raise a ticket about an agent’s performance on a conversation, for triage with Architect. Provide an overall comment and/or turn-level comments describing what went wrong.

Solicitud

This endpoint expects an object.

conversation_idstringRequerido

Conversation this ticket is about.

qa_commentstringOpcional1-10000 characters

The issue this ticket is about, covering the whole conversation rather than a single turn.

turn_commentslist of objectsOpcional

Optional turn-level comments on what went wrong.

Respuesta

Successful Response

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

labelslist of strings

conversation_idslist of strings

ticket_commentslist of objects

turn_commentslist of objects

statusenum

Valores permitidos:

sourceenum

Valores permitidos:

created_at_unix_secsinteger

updated_at_unix_secsinteger

issue_typeenumOpcional

first_seen_unix_secsintegerOpcional

last_seen_unix_secsintegerOpcional

qa_commentstringOpcional

assignee_user_idstringOpcional

Errores

422

Triage Tickets Create Request Unprocessable Entity Error

Encabezados

Solicitud

Respuesta

Errores