Text search

Search through conversation transcript messages by full-text and fuzzy search

En-têtes

xi-api-keystringOptionnel

Paramètres de requête

text_querystringRequis

The search query text for full-text and fuzzy matching

agent_idstringOptionnel

Agent id (agent_…) or speech engine external id (seng_), resolved to the same underlying resource.

visited_agent_idsstringOptionnel
Filter conversations where any of these agents participated. Can not exceed 50 values.
visited_agent_branch_idsstringOptionnel
Filter conversations where any of these agent branches participated. Can not exceed 50 values.
triggered_procedure_idsstringOptionnel
Filter conversations where any of these procedures were triggered. Can not exceed 50 values.
call_successfulenumOptionnel
The result of the success evaluation
Valeurs autorisées:
call_start_before_unixintegerOptionnel

Unix timestamp (in seconds) to filter conversations up to this start date.

call_start_after_unixintegerOptionnel

Unix timestamp (in seconds) to filter conversations after to this start date.

call_duration_min_secsintegerOptionnel
Minimum call duration in seconds.
call_duration_max_secsintegerOptionnel
Maximum call duration in seconds.
rating_maxintegerOptionnel1-5

Maximum overall rating (1-5).

rating_minintegerOptionnel1-5

Minimum overall rating (1-5).

has_feedback_commentbooleanOptionnel
Filter conversations with user feedback comments.
user_idstringOptionnel
Filter conversations by the user ID who initiated them.
evaluation_paramsstringOptionnel

Evaluation filters. Repeat param. Format: criteria_id:result where result is one of success|failure|unknown. Example: eval=value_framing:success

data_collection_paramsstringOptionnel
Data collection filters. Repeat param. Format: id:op:value where op is one of eq|neq|gt|gte|lt|lte|in. For in, pipe-delimit values. An empty value matches conversations where the field was not collected (id:eq:), and neq with an empty value matches where it was (id:neq:). eq is exact equality. gt|gte|lt|lte require a numeric value.
dynamic_variable_paramsstringOptionnel
Dynamic variable filters. Repeat param. Format: name:op:value where op is one of eq|neq|gt|gte|lt|lte|in. For in, pipe-delimit values. An empty value matches conversations where the variable was not set (name:eq:), and neq with an empty value matches where it was (name:neq:). eq is exact equality. gt|gte|lt|lte require a numeric value. Names containing ':' cannot be expressed.
tool_namesstringOptionnel
Filter conversations by tool names used during the call.
tool_names_successfulstringOptionnel
Filter conversations by tool names that had successful calls.
tool_names_erroredstringOptionnel
Filter conversations by tool names that had errored calls.
include_invalid_tool_callsbooleanOptionnelPar défaut false
Also match tool calls that never ran.
main_languagesstringOptionnel

Filter conversations by detected main language (language code).

exclude_statusesenumOptionnel

Exclude conversations with the given statuses. Useful for hiding in-progress / processing conversations from list views.

Valeurs autorisées:
termination_reasonsstringOptionnel

Filter conversations by their stored termination_reason (metadata.termination_reason). Repeat param to match any of several.

page_sizeintegerOptionnel1-50Par défaut 20
Number of results per page. Max 50.
summary_modeenumOptionnelPar défaut exclude
Whether to include transcript summaries in the response.
Valeurs autorisées:
conversation_initiation_sourceenumOptionnelPar défaut unknown
Enum representing the possible sources for conversation initiation.
text_onlybooleanOptionnel
conversation_product_typeenumOptionnel
Restrict results to a single conversation product surface.
Valeurs autorisées:
branch_idstringOptionnel
Filter conversations by branch ID.
version_idstringOptionnel
Filter conversations by version ID.
topic_idsstringOptionnel
Filter conversations by topic IDs assigned during topic discovery.
sort_byenumOptionnel

Sort order for search results. ‘search_score’ sorts by search score, ‘created_at’ sorts by conversation start time.

Valeurs autorisées:
cursorstringOptionnel
Used for fetching next page. Cursor is returned in the response.

Réponse

Successful Response
resultslist of objects
has_moreboolean
Whether there are more results available
metaobjectOptionnel
next_cursorstringOptionnel
Cursor for the next page of results

Erreurs

422
Messages Text Search Request Unprocessable Entity Error