Add comment

POST

/v1/convai/triage-tickets/:agentqa_ticket_id/comments

POST

/v1/convai/triage-tickets/:agentqa_ticket_id/comments

curl -X POST https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id/comments \
     -H "Content-Type: application/json" \
     -d '{
  "comment": "comment"
}'

{
  "agentqa_ticket_id": "agentqa_ticket_id",
  "workspace_id": "workspace_id",
  "owner_user_id": "owner_user_id",
  "agent_id": "agent_id",
  "needs_clustering": true,
  "labels": [
    "labels"
  ],
  "conversation_ids": [
    "conversation_ids"
  ],
  "ticket_comments": [
    {
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "comment",
      "created_at_unix_secs": 1,
      "owner_user_id": "owner_user_id"
    }
  ],
  "status": "open",
  "source": "qa",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1,
  "issue_type": "knowledge_gap",
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "qa_comment",
  "assignee_user_id": "assignee_user_id"
}

Append a comment discussing how to resolve the ticket. Requires viewer access to the ticket's agent.

Pfadparameter

agentqa_ticket_idstringErforderlich

Anfrage

This endpoint expects an object.

commentstringErforderlich1-10000 characters

A comment discussing how to resolve the ticket.

Antwort

Successful Response

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

labelslist of strings

conversation_idslist of strings

ticket_commentslist of objects

turn_commentslist of objects

statusenum

Erlaubte Werte:

sourceenum

Erlaubte Werte:

created_at_unix_secsinteger

updated_at_unix_secsinteger

issue_typeenumOptional

first_seen_unix_secsintegerOptional

last_seen_unix_secsintegerOptional

qa_commentstringOptional

assignee_user_idstringOptional

Fehler

422

Triage Tickets Add Comment Request Unprocessable Entity Error

Pfadparameter

Header

Anfrage

Antwort

Fehler