Uruchom ocenę rozmowy

POST

/v1/convai/conversations/:conversation_id/analysis/evaluations/run

POST

/v1/convai/conversations/:conversation_id/analysis/evaluations/run

curl -X POST https://api.elevenlabs.io/v1/convai/conversations/conversation_id/analysis/evaluations/run \
     -H "Content-Type: application/json" \
     -d '{
  "evaluation_id": "evaluation_id"
}'

{
  "agent_id": "agent_3701k3ttaq12ewp8b7qv5rfyszkz",
  "status": "processing",
  "metadata": {
    "start_time_unix_secs": 1714423232,
    "call_duration_secs": 10,
    "accepted_time_unix_secs": 1,
    "queue_wait_secs": 1.1,
    "cost": 1,
    "deletion_settings": {
      "deletion_time_unix_secs": 1,
      "deleted_logs_at_time_unix_secs": 1,
      "deleted_audio_at_time_unix_secs": 1,
      "deleted_transcript_at_time_unix_secs": 1,
      "delete_transcript_and_pii": true,
      "delete_audio": true
    },
    "feedback": {
      "type": "thumbs",
      "overall_score": "like",
      "likes": 1,
      "dislikes": 1,
      "rating": 1,
      "comment": "comment"
    },
    "authorization_method": "invalid",
    "charging": {
      "dev_discount": true,
      "is_burst": true,
      "tier": "tier",
      "llm_price": 1.1,
      "llm_charge": 1,
      "call_charge": 1,
      "platform_charge": 1,
      "platform_price": 1.1,
      "free_minutes_consumed": 1.1,
      "free_llm_dollars_consumed": 1.1,
      "analysis": {
        "total": {},
        "last_run": {}
      },
      "voice_surcharge_charge": 1
    },
    "phone_call": {
      "type": "exotel",
      "agent_number": "agent_number",
      "call_sid": "call_sid",
      "direction": "inbound",
      "external_number": "external_number",
      "phone_number_id": "phone_number_id",
      "stream_sid": "stream_sid",
      "call_result": "answered"
    },
    "batch_call": {
      "batch_call_id": "batch_call_id",
      "batch_call_recipient_id": "batch_call_recipient_id",
      "campaign": {
        "campaign_id": "campaign_id",
        "campaign_lead_id": "campaign_lead_id"
      }
    },
    "termination_reason": "termination_reason",
    "error": {
      "code": 1,
      "reason": "reason"
    },
    "warnings": [
      "warnings"
    ],
    "main_language": "main_language",
    "rag_usage": {
      "usage_count": 1,
      "embedding_model": "embedding_model"
    },
    "text_only": true,
    "features_usage": {
      "pii_zrm_workspace": true,
      "pii_zrm_agent": true,
      "is_livekit": true
    },
    "eleven_assistant": {
      "is_eleven_assistant": true
    },
    "initiator_id": "initiator_id",
    "conversation_initiation_source": "unknown",
    "conversation_initiation_source_version": "conversation_initiation_source_version",
    "timezone": "timezone",
    "async_metadata": {
      "delivery_status": "pending",
      "delivery_timestamp": 1,
      "external_system": "external_system",
      "external_id": "external_id",
      "delivery_error": "delivery_error",
      "external_link": "external_link",
      "retry_count": 1,
      "last_retry_timestamp": 1,
      "last_processed_external_message_id": "last_processed_external_message_id",
      "integration_trigger_id": "integration_trigger_id",
      "platform_metadata": {
        "conversation_initiation_source": "plain_integration",
        "thread_id": "thread_id",
        "workspace_id": "workspace_id"
      }
    },
    "whatsapp": {
      "whatsapp_user_id": "whatsapp_user_id",
      "direction": "inbound",
      "whatsapp_phone_number_id": "whatsapp_phone_number_id",
      "awaiting_first_user_message": true,
      "call_permission_request": {
        "state": "blocked"
      },
      "call_result": "answered",
      "opening_message": {
        "template_name": "template_name",
        "sent_at_unix": 1
      }
    },
    "sms": {
      "direction": "inbound",
      "sms_user_phone_number": "sms_user_phone_number",
      "phone_number_id": "phone_number_id",
      "agent_phone_number": "agent_phone_number"
    },
    "agent_created_from": "cli",
    "agent_last_updated_from": "cli",
    "voice_rewards": [
      {
        "voice_id": "voice_id",
        "reward_usd_cents": 1.1
      }
    ],
    "cost_fiat": 1.1
  },
  "conversation_id": "conv_7401k5m9x2p8ec3rqv6dtnhb0fzw",
  "has_audio": true,
  "has_user_audio": true,
  "has_response_audio": true,
  "has_auxiliary_audio": true,
  "transcript": [
    {
      "role": "user",
      "time_in_call_secs": 10,
      "agent_metadata": {
        "agent_id": "agent_id"
      },
      "message": "Hello, how are you?",
      "multivoice_message": {
        "parts": [
          {
            "text": "text",
            "voice_label": null,
            "time_in_call_secs": null
          }
        ]
      },
      "tool_calls": [
        {
          "request_id": "request_id",
          "tool_name": "tool_name",
          "params_as_json": "params_as_json",
          "tool_has_been_called": true
        }
      ],
      "tool_results": [
        {
          "is_error": true,
          "request_id": "request_id",
          "result_value": "result_value",
          "tool_has_been_called": true,
          "tool_name": "tool_name"
        }
      ],
      "feedback": {
        "score": "like",
        "time_in_call_secs": 1
      },
      "llm_override": "llm_override",
      "producing_llm": "producing_llm",
      "rag_retrieval_info": {
        "chunks": [
          {
            "document_id": "document_id",
            "chunk_id": "chunk_id",
            "vector_distance": 1.1
          }
        ],
        "embedding_model": "e5_mistral_7b_instruct",
        "retrieval_query": "retrieval_query",
        "rag_latency_secs": 1.1
      },
      "interrupted": true,
      "ignored_as_backchannel": true,
      "platform_event": "user_turn_timeout",
      "original_message": "original_message",
      "reasoning": [
        {}
      ],
      "source_medium": "audio",
      "source_event_id": 1,
      "used_static_kb_document_ids": [
        "used_static_kb_document_ids"
      ],
      "user_identifier": "user_identifier",
      "id": "id",
      "created_at_unix_ms": 1,
      "triggered_guardrails": [
        {
          "guardrail_type": "custom"
        }
      ],
      "file_input": {
        "file_id": "file_id",
        "original_filename": "original_filename",
        "mime_type": "mime_type",
        "file_url": "file_url"
      },
      "file_inputs": [
        {
          "file_id": "file_id",
          "original_filename": "original_filename",
          "mime_type": "mime_type",
          "file_url": "file_url"
        }
      ],
      "contextual_update_info": {
        "context_id": "context_id"
      },
      "reasoned": true
    }
  ],
  "agent_name": "My agent",
  "conversation_product": "conversation_product",
  "user_id": "user_id",
  "branch_id": "branch_id",
  "version_id": "agtvrsn_5xM3yVvZQKV0EfqQpLr2",
  "analysis": {
    "call_successful": "success",
    "transcript_summary": "transcript_summary",
    "evaluation_criteria_results": {
      "key": {
        "criteria_id": "criteria_id",
        "result": "success",
        "rationale": "rationale"
      }
    },
    "data_collection_results": {
      "key": {
        "data_collection_id": "data_collection_id",
        "rationale": "rationale",
        "json_schema": {
          "type": "string",
          "description": "A user-provided message"
        }
      }
    },
    "evaluation_criteria_results_list": [
      {
        "criteria_id": "criteria_id",
        "result": "success",
        "rationale": "rationale"
      }
    ],
    "data_collection_results_list": [
      {
        "data_collection_id": "data_collection_id",
        "rationale": "rationale",
        "json_schema": {
          "type": "string",
          "description": "A user-provided message"
        }
      }
    ],
    "call_success_score": 1.1,
    "call_summary_title": "call_summary_title",
    "scoped": [
      {
        "scope": "conversation",
        "source_agent_id": "source_agent_id",
        "successful": "success"
      }
    ]
  },
  "user_message_count": 1,
  "agent_message_count": 1,
  "visited_agents": [
    {
      "agent_id": "agent_id",
      "branch_id": "branch_id"
    }
  ],
  "conversation_initiation_client_data": {
    "conversation_config_override": {
      "asr": {
        "keywords": [
          "hello",
          "world"
        ]
      },
      "turn": {
        "soft_timeout_config": {
          "message": "Hhmmmm...yeah."
        }
      },
      "tts": {
        "model_id": "eleven_turbo_v2",
        "voice_id": "cjVigY5qzO86Huf0OWal",
        "stability": 0.5,
        "speed": 1,
        "similarity_boost": 0.8,
        "pronunciation_dictionary_locators": [
          {
            "pronunciation_dictionary_id": "pronunciation_dictionary_id",
            "version_id": null
          }
        ]
      },
      "conversation": {
        "max_duration_seconds": 600
      },
      "agent": {
        "first_message": "Hello, how can I help you today?",
        "language": "en",
        "prompt": {
          "prompt": "You are a helpful assistant that can answer questions about the topic of the conversation.",
          "llm": "gemini-2.0-flash-001",
          "tool_ids": [
            "tool_ids"
          ],
          "knowledge_base": [
            {
              "type": "file",
              "name": "My Knowledge Base",
              "id": "123",
              "usage_mode": "auto"
            }
          ]
        }
      }
    },
    "custom_llm_extra_body": {
      "key": "value"
    },
    "user_id": "user_id",
    "source_info": {
      "source": "unknown",
      "version": "version"
    },
    "branch_id": "branch_id",
    "environment": "environment",
    "starting_workflow_node_id": "starting_workflow_node_id",
    "procedure_ids": [
      "procedure_ids"
    ],
    "start_procedure_ids": [
      "start_procedure_ids"
    ],
    "dynamic_variables": {
      "key": "value"
    }
  },
  "environment": "production",
  "tag_ids": [
    "tag_ids"
  ],
  "otlp_traces": {
    "key": "value"
  }
}

Uruchom ponownie określoną ocenę rozmowy.

Parametry ścieżki

conversation_idstringWymagany

ID rozmowy

Żądanie

This endpoint expects an object.

evaluation_idstringWymagany

ID pojedynczego kryterium oceny do ponownego uruchomienia.

scopeenumOpcjonalnyDomyślnie conversation

Dozwolone wartości:

evaluated_agent_idstringOpcjonalny

ID of the agent whose evaluation result to rerun, for conversations that transferred between agents. If omitted, a conversation-scoped evaluation reruns for the agent that started the conversation.

evaluated_branch_idstringOpcjonalny

Branch of evaluated_agent_id whose evaluation result to rerun, for conversations that visited the agent on more than one branch. If omitted, the result reruns for every branch of that agent.

Odpowiedź

Pomyślna odpowiedź

agent_idstring

statusenum

Dozwolone wartości:

metadataobject

conversation_idstring

has_audioboolean

has_user_audioboolean

has_response_audioboolean

has_auxiliary_audioboolean

transcriptlist of objects

agent_namestringOpcjonalny

conversation_productstringOpcjonalnyDomyślnie agent

user_idstringOpcjonalny

branch_idstringOpcjonalny

version_idstringOpcjonalny

ID wersji agenta użytej w tej rozmowie

analysisobjectOpcjonalny

user_message_countintegerOpcjonalny

Liczba tekstowych wypowiedzi użytkownika w transkrypcji; wypowiedzi zawierające tylko narzędzia nie są liczone. null dla starszych rozmów sprzed dodania tego pola, których transkrypcję usunięto.

agent_message_countintegerOpcjonalny

Liczba tekstowych wypowiedzi agenta w transkrypcji; wypowiedzi zawierające tylko narzędzia nie są liczone. null dla starszych rozmów sprzed dodania tego pola, których transkrypcję usunięto.

visited_agentslist of objectsOpcjonalny

conversation_initiation_client_dataobjectOpcjonalny

environmentstringOpcjonalnyDomyślnie production

tag_idslist of stringsOpcjonalny

Identyfikatory tagów rozmowy przypisanych do tej rozmowy.

otlp_tracesmap from strings to anyOpcjonalny

Ładunek śledzenia OpenTelemetry, gdy żądanie używa format=opentelemetry; w przeciwnym razie pomijany.

Błędy

422

Analysis Run Evaluation Request Unprocessable Entity Error

Parametry ścieżki

Nagłówki

Żądanie

Odpowiedź

Błędy