Update ticket

PATCH

/v1/convai/triage-tickets/:agentqa_ticket_id

PATCH

/v1/convai/triage-tickets/:agentqa_ticket_id

$ curl -X PATCH https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id \
>      -H "Content-Type: application/json" \
>      -d '{}'

1 {
2   "agentqa_ticket_id": "agentqa_ticket_id",
3   "workspace_id": "workspace_id",
4   "owner_user_id": "owner_user_id",
5   "agent_id": "agent_id",
6   "needs_clustering": true,
7   "labels": [
8     "labels"
9   ],
10   "conversation_ids": [
11     "conversation_ids"
12   ],
13   "ticket_comments": [
14     {
15       "comment": "comment",
16       "created_at_unix_secs": 1,
17       "owner_user_id": "owner_user_id"
18     }
19   ],
20   "turn_comments": [
21     {
22       "turn_index": 1,
23       "comment": "comment",
24       "created_at_unix_secs": 1,
25       "owner_user_id": "owner_user_id"
26     }
27   ],
28   "status": "open",
29   "source": "qa",
30   "created_at_unix_secs": 1,
31   "updated_at_unix_secs": 1,
32   "issue_type": "knowledge_gap",
33   "first_seen_unix_secs": 1,
34   "last_seen_unix_secs": 1,
35   "qa_comment": "qa_comment",
36   "assignee_user_id": "assignee_user_id"
37 }

Update a ticket’s comment, status, and/or assignee. Requires editor access to the ticket’s agent.

Path parameters

agentqa_ticket_idstringRequired

Request

This endpoint expects an object.

statusenumOptional

If provided, updates the ticket status. Omit to leave unchanged.

Allowed values:

assignee_user_idstringOptional

If provided, updates who is responsible for resolving this ticket. Must be a workspace member with at least viewer access to the agent. Pass null to unassign. Omit to leave unchanged.

Response

Successful Response

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

labelslist of strings

conversation_idslist of strings

ticket_commentslist of objects

turn_commentslist of objects

statusenum

sourceenum

created_at_unix_secsinteger

updated_at_unix_secsinteger

issue_typeenumOptional

first_seen_unix_secsintegerOptional

last_seen_unix_secsintegerOptional

qa_commentstringOptional

assignee_user_idstringOptional

Errors

422

Update Agent Conversation Ticket Route Request Unprocessable Entity Error

Path parameters

Headers

Request

Response

Errors