Audio Saving
Control whether call audio recordings are retained.
Audio Saving settings allow you to choose whether recordings of your calls are retained in your call history, on a per-agent basis. This control gives you flexibility over data storage and privacy.
Overview
By default, audio recordings are enabled. You can modify this setting to:
- Enable audio saving: Save call audio for later review.
- Disable audio saving: Omit audio recordings from your call history.
Disabling audio saving enhances privacy but limits the ability to review calls. However, transcripts can still be viewed. To modify transcript retention settings, please refer to the retention documentation.
Modifying Audio Saving Settings
Prerequisites
- A configured ElevenLabs Conversational Agent
Follow these steps to update your audio saving preference:
Access audio saving settings
Find your agent in the Conversational AI agents page and select the “Advanced” tab. The audio saving control is located in the “Privacy Settings” section.
Disabling audio saving will prevent new call audio recordings from being stored. Existing recordings will remain until deleted via retention settings.