LEGAL

Disclosure requirements

Informing end users about your use of ElevenLabs Realtime Scribe

Overview

When using Realtime Scribe you are required to provide clear notice to end users that:

  • Their conversations are being recorded and will be shared with ElevenLabs
  • Their conversations will be processed using AI technologies

Implementation

This disclosure must be displayed immediately before any interaction with Realtime Scribe.

Common implementation methods include:

  • A separate screen or interstitial page
  • A pop-up notice
  • A persistent banner
  • A verbal or pre-recorded disclosure at the start of a voice call

Users must not be able to access or use the feature without first being presented with this notice.

In addition to meeting contractual requirements, this disclosure promotes transparency and helps users understand when their speech is being processed by AI technologies.

Sample written disclosure language

You should adapt this sample for your specific use case while preserving the required disclosures.

ElevenLabs Realtime Scribe

We use ElevenLabs Realtime Scribe to [insert purpose, e.g., transcribe conversations]. By clicking “Agree” and by using this service, you consent to us, ElevenLabs, and each of our service providers (including third-party LLM providers) recording, accessing, and processing your communications to provide the service, improve our products and services, and comply with applicable law.

The information provided above is for general informational purposes only. Your organization is solely responsible for ensuring that its use of Realtime Scribe complies with the Terms of Service, and all applicable laws and regulations. This guidance does not constitute legal advice. You should consult your legal counsel regarding your and your organization’s specific obligations.