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ElevenAgents

Hospitality Chatbot: AI Concierge for 24/7 Guest Support and Direct Bookings

AI agents that handle guest inquiries, automate bookings, and surface upsell offers across every channel - 24/7, in 70+ languages, without adding headcount.

チャットボットを作成営業担当に相談
エージェントに電話
電話を受ける
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ElevenAgentsによるhospitality向けチャットボットのご紹介

Your AI concierge, available around the clock

Hospitality chatbots built on ElevenAgents handle the full guest journey. Pre-arrival, booking, in-stay concierge, and post-stay follow-up. So your team focuses on the moments that matter most.

Drive more direct bookings

Answer availability questions, guide bookings, and surface upgrades before guests reach an OTA. Every conversation grows revenue without growing commission costs.

Answer every guest, instantly

AI agents handle high-volume inquiries across web chat, WhatsApp, SMS, and email 24/7. No wait times, lower call volume, and high satisfaction scores even during peak season.

Free your staff for high-touch service

Automate FAQs, reservation changes, check-in guidance, and housekeeping calls so your team can focus on in-person service that builds loyalty and drives return visits.

一度作れば、どこでも使えるチャットボット

お客様がいる場所でつながりながら、すべての会話をひとつのダッシュボードで確認できます。チャンネルを切り替える必要はありません。

Foreground

すべてのhospitalityワークフローに対応するプラットフォーム

お使いのシステムと連携し、チャットボットを自社のSOPに合わせてカスタマイズできます。

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

普段使っているツールとシームレスに連携

Connect your hospitality chatbot to your CRM, helpdesk, payments, and workflow tools - guest data stays in sync and your team spends less time switching between systems.

Stripe

Enable real-time voice commerce with conversational payment experiences through your AI agents - powered by Stripe.

ElevenLabsエージェントをStripeと統合ElevenLabsエージェントをStripeと統合
Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

ElevenLabsエージェントをZendeskと統合ElevenLabsエージェントをZendeskと統合
Hubspot

Power your AI voice agents with rich CRM context for personalized, real-time customer interactions

ElevenLabsエージェントをHubspotと統合ElevenLabsエージェントをHubspotと統合
Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

ElevenLabsエージェントをTwilioと統合ElevenLabsエージェントをTwilioと統合
Zapier

Turn your voice AI agents into action-driven assistants that execute real-world tasks across thousands of apps without custom coding.

ElevenLabsエージェントをZapierと統合ElevenLabsエージェントをZapierと統合
Make

Empower your AI voice agents to orchestrate complex workflows across any system through natural conversation

ElevenLabsエージェントをMakeと統合ElevenLabsエージェントをMakeと統合
Salesforce

Real-time CRM integration that transforms customer data into intelligent voice conversations with enterprise-grade reliability

ElevenLabsエージェントをSalesforceと統合ElevenLabsエージェントをSalesforceと統合
すべて表示

感情や文脈を理解するhospitalityチャットボット

感情表現ができるチャットボットは、お客様の感情に合わせて会話を導き、重要な場面でもより良い結果へと導きます。

自然で人間らしい会話

数秒でリアルな音声をチャットボットに付与。トーンも細かく調整できるので、緊張感のある場面でも落ち着いて案内や安心感を与えられます。

Human hand-off

迅速で文脈を保った引き継ぎ

複雑なケースのためのエスカレーションルールを設定し、人間の担当者へスムーズに引き継げます。チャット履歴はCCaaS、CRM、チケッティングツールに同期され、シームレスな対応が可能です。

Booking and reservation assistance

Guide guests through availability checks, room selection, and direct booking. Connected to your booking engine for real-time confirmation and PMS sync. Capture bookings that would otherwise go to OTAs.

In-stay concierge and upsell

Handle restaurant reservations, spa bookings, late checkout requests, and housekeeping calls mid-stay. Surface timely upgrade offers and amenity packages at the right moment in the conversation.

Omnichannel guest messaging

Deploy across web chat, WhatsApp, SMS, and email. Guests reach you on their preferred channel, and every conversation lands in a unified inbox. With full context when handoff is needed.

Multilingual support across 70+ languages

Serve international guests in their language. Same tone, same accuracy. One agent handles English, Spanish, French, Mandarin, Arabic, and dozens more. No separate deployments needed.

Smooth handover to human staff

When a request needs a human touch, the agent escalates with full conversation context intact. So guests never have to repeat themselves and your team steps in fully informed.

Analytics and guest satisfaction reporting

Track resolution rates, response times, booking conversions, and CSAT scores in real time. Use conversation logs and A/B experiments to find drop-off points and improve agent performance over time.

大規模運用に対応したエンタープライズレベルのセキュリティとインフラ

Foreground

最初のhospitalityチャットボットを作成

プラットフォームで構築

直感的なダッシュボードから、コード不要でhospitalityチャットボットを設計・テスト・公開できます。

チャットボットを作成営業に相談
Create Agent

APIで作成

開発者向けのREST APIやSDKを使って、自社アプリにチャットボットを組み込めます。

APIキーを取得ドキュメントを読む
Create Agent APIs

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