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Live Workshop: Deploying Agents Across Every Channel

Your customers don't all communicate the same way - your agent shouldn’t either. Some want to call. Some want to message. Some want to email. Your agent needs to meet them where they are - without you rebuilding it from scratch for every channel. Voice is the hardest channel to get right. Most teams bolt it on last. In this workshop, we flip that  and show you how getting voice right first makes every other channel easier to deploy and maintain. Configure once, deploy everywhere. Amanda Milberg (Enterprise Forward Deployed Engineer) will walk through a live build: one agent acting as your brand representative across telephony, email, and messenger - with one knowledge base, one set of workflows, and one place to monitor and improve. What we'll cover - Why voice is the hardest channel to configure - and why building it first (not bolting it on later) changes everything - How to configure a single agent for voice and chat without duplicating logic - Connecting WhatsApp alongside your existing voice or web deployment - including mid-conversation media like image uploads - Cross-channel context - keeping agent behavior consistent when customers move between channels - What breaks in production, and how to configure against it before go-live

Workshop en Direct : Création d'agents IA pour le Voyage, la Mobilité et l'Hôtellerie

Les agents IA transforment rapidement la façon dont les marques de voyage, les prestataires de mobilité et les entreprises hôtelières interagissent avec leurs clients. Nous verrons comment déployer ElevenAgents pour gérer l'intégralité du parcours client - et ce qu'il faut pour les faire fonctionner en production. Ce que nous aborderons: - Les cas d'usage IA à plus forte valeur ajoutée pour le support à la réservation, les modifications d'itinéraires, les requêtes liées aux programmes de fidélité et les suivis post-séjour - et comment les automatiser de bout en bout - Comment gérer des requêtes en temps réel et à fort volume sans escalade vers un agent humain - Une démonstration en direct de la configuration d'un agent de voyage de A à Z - Ce qui échoue en production, et comment s'en prémunir avant le lancement

Live Workshop: Build Safe AI Agents for an Enterprise Deployment

Getting an AI agent to handle conversations is the easy part. Getting your security team, legal team, and customers to trust it is where most enterprise deployments stall. Agents without proper guardrails may drift off-course mid-conversation, take unexpected actions, get manipulated by adversarial users, or expose sensitive data. In this session, we'll walk through a layered approach to agent safety, how to test and deploy in stages so you can catch issues before they scale, and what it takes to get security and legal on board. What we'll cover: - Why agents fail in production and the patterns behind it - The safety controls that keep agents compliant, on-brand, and manipulation-resistant - How to stress-test agents with simulated conversations before they go live - A staged deployment approach that lets you resolve issues in real time - The frameworks and certifications that help get security and legal buy-in

Leading with AI: How Klarna Rebuilt Marketing with AI

AI has changed what's possible in marketing. Klarna is proof of what happens when a team actually runs with it. In this session, Luke Harries (Head of Growth, ElevenLabs) sits down with David Sandström (CMO, Klarna) for one of the most tactical conversations in AI marketing. We're skipping the theory and going straight to the workflows — the exact processes, tools, and team structures behind one of the most significant AI transformations in marketing today. What you'll learn 1. How Klarna rebuilt core marketing workflows with AI from the ground up 2. The tools, processes, and team structures that made it possible 3. How they drove organization-wide AI adoption — and what most companies get wrong 4. Why creativity is becoming the last true differentiator in the AI era 5. Tactical takeaways you can bring back to your own team

Warsztaty na żywo: Budowanie skalowalnych agentów głosowych AI w praktyce

Większość firm dostrzega potencjał głosowych agentów AI. Problem pojawia się, gdy przychodzi do wyboru właściwego sposobu ich wdrożenia. Podczas tego 45-minutowego warsztatu na żywo przedstawimy praktyczne podejście do wdrażania głosowych agentów AI w skali. Będzie to szansa, aby zobaczyć live demo, poznać najnowsze funkcje ElevenAgents i wyjść z konkretnym planem wdrożenia. ElevenLabs zasila głosowych agentów AI dla takich przedsiębiorstw jak Deliveroo, Revolut i Cisco. Co omówimy: - Jak wiodące przedsiębiorstwa wdrażają dziś głosowych agentów AI w środowiskach produkcyjnych - Jak budować multimodalnych agentów AI w różnych kanałach - Jak wygląda gotowy do produkcji tech stack od początku do końca - Jak ocenić kontrolę, szybkość wejścia na rynek i skalowalność dla organizacji - Live demo + wgląd w najnowsze funkcje ElevenAgents

Workshop en Vivo: Construye tu Agente de Atención al Cliente en 45 Minutos

Live Workshop: The AI Agent Playbook for Financial Services

Customers in financial services expect instant, accurate, human-feeling support - whether they're checking a balance, disputing a charge, or navigating a loan. Meeting that bar at scale, across languages, across channels, while staying compliant, is one of the hardest operational problems in the industry. AI agents are solving for it. Revolut cut resolution times by 8x. Klarna is handling front-line US phone support at 10x the speed. Better.com doubled lead-to-lock conversion. In this session, we'll show you how they did it, give you a live look at ElevenAgents in action, and share what's coming next. What we'll cover - Where AI agents in BFSI are headed - and the use cases delivering real ROI today - Learnings from enterprise deployments like Klarna, Revolut, and Better and live demos - How to get compliance and legal over the line - PCI DSS, GDPR, data residency, and the world's first insurable voice AI platform via AIUC-1

Live Workshop: Building a Voice Agent for Startups

A hands-on workshop where we'll build an ElevenLabs agent from scratch, showcase the latest agent features, and leave time for your questions. Whether you're a current ElevenLabs Startup Grant holder or a founder exploring what's possible with voice AI, this session is built for you. What we'll cover: 0→1 live build - learn how to build a fully functional ElevenLabs voice agent from scratch What to think through before you build- architecture decisions, use case scoping, and where most teams go wrong early A walkthrough of the newest updates to the ElevenLabs Agents platform How to get started with the Startup Grant - what the program covers and how to apply or make the most of your grant Live Q&A

Rethinking Marketing Creative in the World of AI

In the past six months, AI creative tools for image, video, and production have gotten quite good. And fast. That's started forcing real conversations inside enterprise marketing teams like: where should in-house creative be focusing? Where is the best place to put budget in creative right now? Where do we still need the help of agencies? What does the future of a marketing team look like when marketers have access to more tools for self serve creative with AI? We're bringing on marketing leaders who are using AI for creative production to share what's actually changed inside their orgs. They'll show us the tools they're using, the workflows they've built, the team and budget decisions they've made, and plans for investing in creative in the future. This conversation will be a mix of strategy (where does AI fit) and tactics (how are you using AI right now). We'll cover subjects like: - How marketing leaders are reallocating creative budgets now that AI is in the mix - Real AI-generated creative from B2B marketing teams: what they made, how they made it, what it replaced - Where AI is genuinely good enough and where humans still win - What the creative function actually looks like inside a modern marketing org - Any examples of where AI hasn’t worked for creative and common mistakes If you're starting to wonder where AI fits into your creative strategy and how to spend your next dollar, this one's for you.

Behind the Agent: How Learna Scales Voice Learning with ElevenLabs

Language learning only works if it sounds real. For Learna, getting voice right was critical. Learna puts users in FaceTime-like conversations with an AI tutor, and the quality of that voice directly determines whether users stick around and pay. After running a live A/B test against their legacy TTS system, the results were clear: 9% uplift in trial conversion and 11% uplift in lifetime value. In this session, their team walks through how they think about voice as a growth lever - across multiple languages, multiple apps, and multiple use cases. You'll walk away with: - How voice quality directly impacts conversion and LTV - and how to test for it - What it takes to scale natural, low-latency voice across Spanish, Turkish, Arabic and beyond - How Codeway built a shared voice infrastructure across a multi-app portfolio

AI & Efficacy: What Works, What Doesn’t, and What We Need to Know

Behind the Agent: How Insurely Introduced Voice Agents to Their Contact Center