CCPA Notice at Collection
CCPA Notice at Collection
This Notice at Collection is provided pursuant to the California Consumer Privacy Act as amended by the California Privacy Rights Act (collectively the “CCPA”). It explains what Personal Information we collect, why we collect it, and your rights as a California resident. Please note that this Notice only applies to residents of California. This Notice does not apply to individuals who are residents of other U.S. states or other countries.
For further details about our privacy practices please see our Privacy Statement at https://elevenlabs.io/privacy-policy.
1. Categories of Personal Information We Collect:
(a) Personal Information You Provide to Us
- Contact Details. When you set up an account to use our Services, we ask you to provide your contact details such as your name, email address, phone number, address, contact preferences, and date of birth.
- Text to Audio Input. We process text or other content that you choose to share with us or input into our Services to generate synthetic audio clips reading your text, as well as any Personal Information that you may decide to include in your text.
- Audio Recordings and Voice Data. We collect audio recordings of your voice that you choose to share with us, which may include Personal Information, as well as data about your voice (“Voice Data”) to provide our Services to you. You may also submit additional audio recordings for ElevenLabs to verify that the voice featured in the provided audio recording is yours.
- Profile Information and User Content. When you sign up for our Services, you may indicate how you intend to use the Services (e.g., professional use). If you decide to make your voice model available to other users in the Voice Library, you can choose to include a profile description including your name, bio/description, your social media usernames and links to your social media accounts, and the characteristics of your voice. Some profile information you provide will be viewable by other users of our Services. We collect other information you may input when you use the Services, upload files or leave feedback.
- Feedback/Communications. If you contact us directly or express interest in using our Services, we collect Personal Information including your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect Personal Information from you, such as your name and email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services. If you respond to a survey, we will capture your responses and any other Personal Information you provide.
- Payment Details. When you register to use any of our paid Services or decide to get paid by making your voice model available to other users, our third-party payment processor, Stripe, collects and processes your payment-related information, such as your name, email, billing address, credit/debit card or banking information or other financial information. Please consult Stripe's privacy policy here.
- Verification Information. As permissible by applicable law, we may ask you to provide verification of your identity to use our Services. This may include, for example, proof of address, copy of a personal identification card or passport.
- Other Information You Provide. We may collect other information you may provide to us, such as when you use our alpha or beta products and services, participate in our responsible disclosure program, attend events hosted by us, interact with us online or offline, or confirm your identity. Some of these services may have additional terms.
(b) Personal Information We Collect Automatically From You and/or Your Device
- Information from Cookies and Similar Technologies. We and our third-party partners may collect information about you using cookies, pixel tags, SDKs, or similar technologies. Where the term "Cookies" is used in this Policy, this includes both cookies and similar technologies. Categories of information that we may collect using cookies includes:
- Location Information. When you use our Services, we infer your general location information, for example by using your internet protocol (IP) address. In some jurisdictions, we will ask for your permission before doing so.
- Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, phone carrier and manufacturer, application installations and versions, device identifiers, mobile advertising identifiers, and push notification tokens.
- Usage Information. We receive information about your interactions with our Services, such as the content you view, the actions you take or the features with which you interact when you are using the Services and the dates and times of your visits.
(c) Personal Information We Collect from Third Parties
- Information from Third Parties. Where permitted by applicable laws, we collect publicly available information from third-party sites to enable the training of our models and systems. We may also work with third parties directly to collect information such as to enable the training of our models and systems.
- Third-Party Logins. If you choose to register or log in to our Services using your account with third parties, we receive Personal Information about you from such third parties, such as your name, email address, username, and profile picture.
- Information from Service Providers. We may receive information that you have shared with certain third-party service providers, for example in relation to our verification / background checks, such as ‘Know Your Customer’ (KYC) and ‘Anti-Money Laundering’ (AML) checks.
In some cases, we need to collect your Personal Information to provide you with our Services. In these cases, if you choose not to provide the requested Personal Information, you may not be able to use our Services. We will tell you if providing Personal Information is required by law or under a contract and what are the consequences of failing to provide it.
2. Purposes of Processing Personal Information:
We collect Personal Information for the following purposes:
· To provide, maintain, and improve our products and services
· 不正行為の防止やセーフティ、確認のために、CAPTCHAデータを使用することを含みます。
· To provide technical assistance and customer support services
· To send marketing communications
· To comply with our legal obligations and for administrative and compliance purposes
· For the research and development of AI models
3. Data Retention:
We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it unless we are required or permitted by law to keep this information for a longer period. When determining the specific retention period, we consider various factors, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and any relevant statute of limitations. ElevenLabs will not keep data it generates about your voice longer than 3 years after your last interaction with us, except as required by law.
4. Your Rights
As a California resident, you have the right to:
- Access Your Personal Information: Receive confirmation of processing and request access the Personal Information we maintain about you. Most of your Personal Information can be accessed and exported by logging into your account. Where provided by applicable law, you may request that we include a description of the purpose of the processing of your Personal Information, third parties with which your data has been shared, and information regarding the safeguards for international data transfer.
- Correct Your Personal Information: Request to update and correct inaccuracies in your Personal Information. Most of your Personal Information can be accessed and corrected by logging into your account and accessing your account settings.
- Delete Your Account: アカウント設定を使用して、アカウント閉鎖のリクエストを送信してください。
- Delete Your Personal Information: Request that ElevenLabs delete all Personal Information we maintain about you including your account and the Voice Data associated with your account. This deletion also includes the Personal Information processed under the legal basis of consent. Where provided by applicable law, you may request that your Personal Information be anonymized rather than deleted.
- Opt-out of the Sale or Sharing of Your Personal Information: You may opt out of any sale or share of your Personal Information, where applicable.
- Limit Use and Disclosure of Sensitive Personal Information: Eleven Labs does not collect Sensitive Personal Information.
適用される法律に基づく権利を行使するには、このオンラインフォームを使用してください。「その他」を選択し、行使したい権利を件名に含めてください（例：「同意を撤回」）。また、居住している州、県、または国をフォームに記載してください。リクエストを実行する前に、本人確認のために合理的な情報を提供していただく場合があります。適用される法律には、これらの権利に対する例外や制限がある場合がありますのでご注意ください。
5. Sale of Personal Information, Sharing for Cross-Context Behavioral Advertising, and Targeted Advertising
ターゲティングクッキーを通じて、または広告サービスを提供するベンダーと個人情報を共有する場合、これはCCPAの下での販売またはクロスコンテキスト行動広告やターゲット広告のための共有と見なされます。個人情報の販売、ターゲット広告やクロスコンテキスト行動広告のための個人情報の共有をオプトアウトするには、ウェブページのフッター内の「クッキーを修正」バナーで設定を更新してください。
The following types of Personal Information may be processed for purposes of targeted advertising, and may have been “shared” or “sold” in the 12 months prior to the last modified date of the privacy policy:
- Online Identifiers: IP address; unique identifier.
Each category of Personal Information listed above may be “shared” with or “sold” to the following third parties in connection with our marketing activities:
- Advertising vendors (e.g., affiliate marketing companies, tracking technology providers).
- Parties to a corporate transaction (e.g., if we are involved in the purchase, sale, lease, or other acquisition of our systems containing personal information).
Due to the fact that our services are intended for users age 18 or over, we do not knowingly “sell” or “share” Personal Information of individuals under the age of 18.