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ElevenAgents

Government Chatbot: 24/7 Citizen Support, Use Cases and Benefits

Government chatbots handle routine citizen inquiries 24/7 - cutting call volume, wait times, and freeing staff for complex casework. Deploy across web, SMS, voice, and messaging channels with TXRAMP, SOC 2, and GDPR compliance.

チャットボットを作成営業担当に相談
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ElevenAgentsによるgovernment向けチャットボットのご紹介

AI chatbots built for public-sector service delivery

Residents expect answers 24/7. Handle high-volume inquiries across channels, languages, and services. From benefits to emergency comms. So your team focuses on cases that need a human.

Serve citizens around the clock

Residents get instant answers to benefits, licensing, and service questions at any hour. No hold times, no queues. Verified responses across every channel reduce misinformation and build trust.

Reduce call volume and staff workload

Automate routine FAQ, form guidance, payment status, and appointment scheduling. Staff gain capacity for casework that requires judgment, empathy, and discretion.

Meet compliance and accessibility requirements

Deploy with TXRAMP Level 2, SOC 2 Type II, ISO 27001, and GDPR compliance. Support 70+ languages with consistent tone and deliver accessible experiences that meet WCAG standards.

一度作れば、どこでも使えるチャットボット

お客様がいる場所でつながりながら、すべての会話をひとつのダッシュボードで確認できます。チャンネルを切り替える必要はありません。

Foreground

すべてのgovernmentワークフローに対応するプラットフォーム

お使いのシステムと連携し、チャットボットを自社のSOPに合わせてカスタマイズできます。

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

普段使っているツールとシームレスに連携

Connect your government chatbot to case management, payment, scheduling, and workflow systems - so agents complete transactions, not just answer questions.

Stripe

Enable real-time voice commerce with conversational payment experiences through your AI agents - powered by Stripe.

ElevenLabsエージェントをStripeと統合ElevenLabsエージェントをStripeと統合
ServiceNow

Build voice-first service automation that scales conversations without scaling headcount

ElevenLabsエージェントをServiceNowと統合ElevenLabsエージェントをServiceNowと統合
Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

ElevenLabsエージェントをTwilioと統合ElevenLabsエージェントをTwilioと統合
Zapier

Turn your voice AI agents into action-driven assistants that execute real-world tasks across thousands of apps without custom coding.

ElevenLabsエージェントをZapierと統合ElevenLabsエージェントをZapierと統合
Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

ElevenLabsエージェントをZendeskと統合ElevenLabsエージェントをZendeskと統合
Docusign

Enhance your AI voice agents with seamless document-signing workflows. Connect conversations to agreement tools like DocuSign, helping move prospects from call to signed contract - faster.

ElevenLabsエージェントをDocusignと統合ElevenLabsエージェントをDocusignと統合
Make

Empower your AI voice agents to orchestrate complex workflows across any system through natural conversation

ElevenLabsエージェントをMakeと統合ElevenLabsエージェントをMakeと統合
すべて表示

感情や文脈を理解するgovernmentチャットボット

感情表現ができるチャットボットは、お客様の感情に合わせて会話を導き、重要な場面でもより良い結果へと導きます。

自然で人間らしい会話

数秒でリアルな音声をチャットボットに付与。トーンも細かく調整できるので、緊張感のある場面でも落ち着いて案内や安心感を与えられます。

Human hand-off

迅速で文脈を保った引き継ぎ

複雑なケースのためのエスカレーションルールを設定し、人間の担当者へスムーズに引き継げます。チャット履歴はCCaaS、CRM、チケッティングツールに同期され、シームレスな対応が可能です。

Omnichannel deployment

Build your government chatbot once and deploy across web, SMS, voice, WhatsApp, and email. Residents engage on their preferred channel. Your team manages it all from one place.

Multilingual support for diverse populations

Serve residents in 70+ languages with consistent tone and accuracy. Language is never a barrier to accessing public services. From tax guidance to emergency notifications.

Secure backend integrations

Connect to case management systems, payment gateways, records databases, and citizen portals via API or middleware. Agents retrieve and submit data in real time without exposing sensitive records.

Human escalation and routing

When a query exceeds the agent's scope. Benefits appeals, sensitive casework, or distressed residents. Structured escalation routes it to the right team with full context preserved.

Analytics and performance tracking

Monitor containment rates, call deflection, response accuracy, and citizen satisfaction in real time. Use conversation logs and intent analytics to improve agent performance continuously.

Guardrails and content governance

Scope agent responses to verified agency content, apply PII redaction, and set custom rules to prevent off-topic or inaccurate outputs. Maintain control over every answer your chatbot gives.

大規模運用に対応したエンタープライズレベルのセキュリティとインフラ

Foreground

最初のgovernmentチャットボットを作成

プラットフォームで構築

直感的なダッシュボードから、コード不要でgovernmentチャットボットを設計・テスト・公開できます。

チャットボットを作成営業に相談
Create Agent

APIで作成

開発者向けのREST APIやSDKを使って、自社アプリにチャットボットを組み込めます。

APIキーを取得ドキュメントを読む
Create Agent APIs

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