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ElevenAgents

Healthcare Chatbot: 24/7 Patient Support, Use Cases and Top Solutions

Healthcare chatbots that handle appointment scheduling, insurance questions, symptom triage, and telehealth access - so your team can focus on care, not calls.

チャットボットを作成営業担当に相談
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ElevenAgentsによるhealthcare向けチャットボットのご紹介

The AI front door to your healthcare organization

A healthcare chatbot handles scheduling, insurance navigation, intake, and after-hours inquiries. Across voice, web, and messaging. In the patient's preferred language.

Reduce administrative call volume

Automate routine front desk calls. Appointment booking, insurance eligibility, prescription status, and billing inquiries. So your staff can focus on higher-value patient interactions.

Give patients 24/7 access to answers

Patients expect answers outside business hours. A healthcare chatbot handles scheduling, coverage questions, and appointment reminders around the clock. Without adding headcount or increasing hold times.

Connect to your existing clinical systems

Agents sync with your EHR, scheduling platform, and patient portal via API. So every interaction is grounded in accurate, real-time data rather than static scripts.

一度作れば、どこでも使えるチャットボット

お客様がいる場所でつながりながら、すべての会話をひとつのダッシュボードで確認できます。チャンネルを切り替える必要はありません。

Foreground

すべてのhealthcareワークフローに対応するプラットフォーム

お使いのシステムと連携し、チャットボットを自社のSOPに合わせてカスタマイズできます。

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

普段使っているツールとシームレスに連携

Connect your healthcare chatbot to the scheduling, CRM, and contact center systems your team already uses - so patient data flows where it needs to go without manual handoffs.

Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

ElevenLabsエージェントをTwilioと統合ElevenLabsエージェントをTwilioと統合
Genesys

Scale your voice interactions with real-time AI agents that deliver consistent, high-quality customer experiences through your existing Genesys infrastructure

ElevenLabsエージェントをGenesysと統合ElevenLabsエージェントをGenesysと統合
Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

ElevenLabsエージェントをZendeskと統合ElevenLabsエージェントをZendeskと統合
Calendly

Enable your AI voice agents to handle real-time appointment scheduling through natural voice conversations

ElevenLabsエージェントをCalendlyと統合ElevenLabsエージェントをCalendlyと統合
Cal.com

Enable your AI voice agents to handle end-to-end scheduling conversations with real-time calendar integration

ElevenLabsエージェントをCal.comと統合ElevenLabsエージェントをCal.comと統合
Salesforce

Real-time CRM integration that transforms customer data into intelligent voice conversations with enterprise-grade reliability

ElevenLabsエージェントをSalesforceと統合ElevenLabsエージェントをSalesforceと統合
ServiceNow

Build voice-first service automation that scales conversations without scaling headcount

ElevenLabsエージェントをServiceNowと統合ElevenLabsエージェントをServiceNowと統合
すべて表示

感情や文脈を理解するhealthcareチャットボット

感情表現ができるチャットボットは、お客様の感情に合わせて会話を導き、重要な場面でもより良い結果へと導きます。

自然で人間らしい会話

数秒でリアルな音声をチャットボットに付与。トーンも細かく調整できるので、緊張感のある場面でも落ち着いて案内や安心感を与えられます。

迅速で文脈を保った引き継ぎ

複雑なケースのためのエスカレーションルールを設定し、人間の担当者へスムーズに引き継げます。チャット履歴はCCaaS、CRM、チケッティングツールに同期され、シームレスな対応が可能です。

Human hand-off

Appointment scheduling and reminders

Let patients book, reschedule, or confirm appointments by voice or chat. With automated reminders that reduce no-shows and free your front desk from routine confirmation calls.

Insurance and benefits navigation

Answer member questions on coverage, deductibles, copays, network status, and claims. Instantly and accurately, drawing from your plan documents via a built-in knowledge base.

Telehealth scheduling and access

Guide patients through booking a video consultation, checking eligibility, and receiving their access link. Reducing drop-off in the steps between intent and appointment.

Symptom triage and patient routing

Collect symptom information before a visit, guide patients to the right care setting, and escalate urgent cases to a human agent or clinical team. With a full conversation transcript for context.

Multilingual patient support

Serve patients in 70+ languages with consistent tone and clarity. So language is never a barrier to accessing care, navigating coverage, or completing an intake form.

Human handoff and audit trails

Route complex or sensitive cases to a live agent with full conversation context. Every interaction is logged for compliance review, QA, and ongoing agent improvement.

大規模運用に対応したエンタープライズレベルのセキュリティとインフラ

Foreground

最初のhealthcareチャットボットを作成

プラットフォームで構築

直感的なダッシュボードから、コード不要でhealthcareチャットボットを設計・テスト・公開できます。

チャットボットを作成営業に相談
Create Agent

APIで作成

開発者向けのREST APIやSDKを使って、自社アプリにチャットボットを組み込めます。

APIキーを取得ドキュメントを読む
Create Agent APIs

よくあるご質問

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