Flowroute

Add the SIP trunk in Reception.ai

Go to Integrations, select Add integration, and choose SIP Trunk. Under Inbound allowed addresses, add the IP ranges of every Flowroute PoP in your region. Flowroute fails calls over between PoPs, so a call can come from any of them.

Add the number

Go to Receptionists, select the Phone tile, enter your Flowroute number with its country code, and select Add SIP Trunk number. Reception.ai shows the request URI for the number, for example sip:+14155550123@SIP_SERVER:5060;transport=tcp.

Create an inbound route in Flowroute

In the Flowroute Manage portal, go to Interconnection → Inbound Routes and fill in Add new Route:

Select Add Route. Because the route value includes the number itself, the request URI always starts with + and the country code, as Reception.ai requires. Create one route per number.

Assign the route to your number

Go to DIDs, select the number, choose Choose a DID Action → Set Route, and select Apply Action. Pick the route you created and select Set Route.

Set up transfers

Your receptionist transfers calls by placing a new call through your outbound trunk. Find your SIP credentials on the Interconnection → Registration page in Flowroute. In the Reception.ai SIP trunk, set:

Use username and password authentication. Flowroute’s IP-based authentication needs a tech prefix in front of every dialed number, which Reception.ai doesn’t add, and Reception.ai calls from a changing pool of addresses.

Test it

Call your Flowroute number from another phone and check that your receptionist answers. Then ask to be transferred.