Make | ElevenLabs Documentation

Connect a Make scenario to a webhook tool. When a conversation matches the tool’s description, your receptionist collects the details, runs the scenario, and reads its response back to the caller.

Build the scenario

Add a custom webhook

In Make, create a scenario and add Webhooks → Custom webhook as the trigger. Select Add, name the webhook, and copy its URL. Treat the URL as a secret: anyone who has it can run the scenario.

Add your modules

Add the apps, routers, and filters the scenario needs.

Return a response

End the scenario with Webhooks → Webhook response. Set Status to 200 and Body to JSON your receptionist can read, for example {"order_status": "shipped", "eta": "Friday"}. Without this module, Make replies Accepted and your receptionist gets no data.

Turn on the scenario

Set the scenario to run Immediately as data arrives and turn it on.

Create the webhook tool

Go to Integrations, select Add integration, and choose Webhook Tool.

Field	Value
Name	What the scenario does, for example `check_order_status`
Description	When to use it, for example “Look up an order’s shipping status. Use it when a caller asks about their order.”
Method	POST
URL	The custom webhook URL
Body Parameters	One parameter per value the scenario needs, for example `order_number` (string, required)
Assign to agents	Receptionist

Select Enable.

Teach Make the data structure

Make learns the fields a webhook receives from its first request. Open the custom webhook, select Redetermine data structure, and test your receptionist with a conversation that triggers the tool. After Make shows Successfully determined, map the fields in your modules.

Troubleshooting

Problem	What to check
The scenario doesn’t run	The scenario must be on and set to run immediately.
The receptionist gets no answer	Add a Webhook response module and make sure every route reaches one.
The receptionist says the tool failed	The scenario must respond within the tool’s Response timeout. It defaults to 20 seconds and goes up to 120.
Fields are empty in later modules	Redetermine the data structure after you add or rename body parameters.