Jotform | ElevenLabs Documentation

Your receptionist can check whether a caller has sent in a form, such as an intake or booking request, and explain what a form asks for.

Before you start

Value	Where to find it
API key	Settings → API → Create New Key, with Read Access
Form ID	The number at the end of the form’s URL, for example `form.jotform.com/241234567890123`

Use https://api.jotform.com below if your account is in the US. Accounts in the EU use https://eu-api.jotform.com, and HIPAA accounts use https://hipaa-api.jotform.com.

Look up submissions

Go to Integrations, select Add integration, and choose Webhook Tool.

Field	Value
Name	`get_form_submissions`
Description	”List recent submissions of our intake form. Use it when a caller asks whether we received their form.”
Method	GET
URL	`https://api.jotform.com/form/FORM_ID/submissions`
Request Headers	`APIKEY`: your API key
Query Parameters	`limit` (number, required): “Always 20.” `orderby` (string, required): “Always the exact value `created_at`.”
Assign to agents	Receptionist

Select Enable. Your receptionist reads the newest 20 submissions and looks for the caller’s name or phone number in the answers.

Explain the form

Create a second webhook tool with the same header.

Field	Value
Name	`get_form_questions`
Description	”Get the questions on our intake form. Use it when a caller asks what the form needs.”
Method	GET
URL	`https://api.jotform.com/form/FORM_ID/questions`

Test your receptionist by asking whether a recent submission was received.

Limitations

Your receptionist can’t submit forms. Jotform’s API takes submissions as form fields named like submission[3], which webhook tools can’t send. To collect details on a call, save them with another tool, such as Airtable or a webhook to your own system.

Troubleshooting

Problem	What to check
`You're not authorized`	Check the API key, and use the API host for your account’s region.
A submission isn’t found	It may be older than the newest 20. Raise the number in the `limit` description, keeping the list short enough to read through.
Answers are hard to match	Ask callers for the exact name or email they entered on the form.