Skip to navigation
IntegrationsSetup guidesMessaging and email

Google Chat

Post call updates to a Google Chat space with a webhook tool.

A Google Chat incoming webhook lets your receptionist post a message to a space during a call, for example when a caller asks for a callback or reports something urgent.

Create an incoming webhook in Google Chat

You need a Google Workspace Business or Enterprise account, and your Workspace admin must allow incoming webhooks.

1

Open the space’s integrations

In a browser, open chat.google.com and go to the space to post to. Next to the space name, open the menu and select Apps & integrations.

2

Add a webhook

Select Add webhooks. Enter a name, such as “Reception”, and optionally an avatar URL. Select Save.

3

Copy the webhook URL

Next to the new webhook, select More → Copy link. The URL starts with https://chat.googleapis.com/v1/spaces/ and ends with a key and a token. Treat it as a secret: anyone who has it can post to the space.

Create the webhook tool

Go to Integrations, select Add integration, and choose Webhook Tool.

FieldValue
Namenotify_team_in_google_chat
Description”Post a message to the team’s Google Chat space. Use it when a caller asks for a callback, wants to speak to a person, or reports an urgent problem.”
MethodPOST
URLThe full webhook URL, including key and token
Body Parameterstext (string, required): “The message to post: the caller’s name, phone number, and what they need.”
Assign to agentsReceptionist

Select Enable, then test your receptionist by asking for a callback. The message appears in the space.

Each webhook posts to the one space it was added to. To post to several spaces, create one webhook and one tool per space. To send direct messages or read Google Chat, use Zapier.

Troubleshooting

ProblemWhat to check
Nothing appears in the spaceThe body parameter must be named exactly text, and the URL must include both key and token.
Add webhooks isn’t availableYour Workspace admin hasn’t allowed incoming webhooks, or you’re on a personal Google account.
Google returns 429Google Chat accepts about one message per second per space. This only matters if several calls post at the same time.
The receptionist never postsMake the tool’s description name the situations where it should post.