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Features

Home

See your receptionist's status, today's activity, and what needs your attention.

The Home page is the first page you see after signing in. It summarizes your receptionist’s activity and lists what needs attention.

Receptionist status

The top of the page shows whether your receptionist is taking calls:

StatusMeaning
On a call nowA conversation is in progress
Waiting for callsLive and ready
Waiting for number approvalYour phone number is held until a regulatory request is approved
Not taking calls yetNo phone number is connected

Select Test to talk to your receptionist, or Configure to open its settings. If your business has no name yet, select Add your business name.

For a business in the US with a phone number connected, the status shows Spam protection off when spam protection is off. Select it to turn spam protection on. See Call handling.

Activity summary

Switch between Today and 7 days to see:

  • Conversations, including those after business hours
  • Time saved answering: time the receptionist spent on calls for you
  • Bookings made by the receptionist
  • Booked value: the total price of those bookings

Latest conversations

Recent conversations and messages, each with outcome labels such as booking, order, quote request, new client, urgent, message, or question. Spam calls show Spam as their status. Select one to open it.

Needs your attention

A list of items that need action, with emergency and urgent items first:

  • Connect a phone number
  • Open messages
  • Open quote requests
  • Unanswered questions from your FAQ
  • Calls marked urgent or emergency

Select View all to open Needs attention in the Inbox. When everything is handled, the list shows All caught up.

Next appointment

Next appointment shows the time and date of the next booking, with its service, duration, and how it was made: Booked by receptionist, Booked online, or Booked by SMS. Select Open calendar to see the full calendar. When nothing is coming up, the card shows Nothing booked. The card appears when services are turned on for your business.

Setup checklist

New workspaces see a checklist of setup tasks based on what was imported from your website, such as reviewing working hours, locations, staff, services, and call settings.

If onboarding ran a quick scan of your website, the Home page shows We did a quick scan of your website. Select Read the rest of your site to import the remaining pages. See Website scraping.

  • Sidebar: open More to find additional pages and pin them to the sidebar.
  • Guides: short tours for common tasks, such as creating your first booking and connecting Google Calendar.
  • Help: select Help in the header to book a 15-minute call, email support, join the Discord community, or send feedback.
  • Mobile: Reception.ai works in mobile browsers and can be installed as an app from the browser menu.