Shopmonkey | ElevenLabs Documentation

With a webhook tool, your receptionist can add an appointment to your Shopmonkey calendar when a caller wants to bring their vehicle in.

Shopmonkey doesn’t check for conflicts when an appointment is created this way, so your receptionist can double-book a slot. Tell callers the time is a request that your shop will confirm, or give your receptionist your open hours and bay limits in its instructions.

Setup

Create an API key

In Shopmonkey, an admin opens Settings → Integration → API Keys and selects Get Started or Add New Key. Select Create API Key and copy the key right away: Shopmonkey only shows it once. The key has the same permissions as the user who creates it.

Create the webhook tool

In Reception.ai, go to Integrations, select Add integration, and choose Webhook Tool.

Field	Value
Name	`create_shopmonkey_appointment`
Description	”Add an appointment to the shop calendar once the caller has chosen a day and time. Confirm the time with them first.”
Method	POST
URL	`https://api.shopmonkey.cloud/v3/appointment`
Request Headers	`Authorization`: `Bearer` followed by your API key
Body Parameters	`name` (string, required): “The service and the caller’s name, for example: Oil change - Jane Doe.” `startDate` (string, required): “The start time in UTC, in ISO 8601 format, for example 2026-11-04T15:00:00.000Z.” `endDate` (string, required): “The end time in the same format. Use one hour after the start unless the caller’s service takes longer.” `color` (string, required): “Always the exact value `blue`.” `note` (string, required): “The caller’s name, phone number, vehicle year, make and model, and what they need.”
Assign to agents	Receptionist

Select Enable.

Test it

Test your receptionist by booking an oil change. Check that the appointment appears on your Shopmonkey calendar at the right local time.

color must be one of aqua, black, blue, brown, gray, green, orange, purple, red, or yellow. Use a color your team doesn’t use for other appointments, so phone bookings stand out.

Limitations

Shopmonkey’s customer search takes a list of phone numbers, which webhook tools can’t send. So your receptionist can’t look up callers or link the appointment to a customer or vehicle record. The note holds the caller’s details instead.
The tool can’t reschedule or cancel appointments. Those need the appointment ID in the URL.

Troubleshooting

Problem	What to check
401 from Shopmonkey	The header must be `Bearer` followed by a current key, with a space after `Bearer`.
Appointments are at the wrong time	Times must be in UTC. Add your shop’s time zone to the receptionist’s instructions so it converts correctly.
400 about `color`	Use one of Shopmonkey’s color names, in lowercase.
The appointment has no customer details	Make the description tell the receptionist to collect the caller’s name, number, and vehicle first.