Services

Services define what your customers can book. Each service has a type that determines how it behaves — who performs it, where it happens, and what resources are needed.

Service types

Choose a type when you create a service. The type is permanent and cannot be changed later.

Each type changes what configuration options are available. Rentals use assets instead of staff. Home/mobile services include travel time padding. Group sessions allow multiple registrants per slot.

Variants

Every service needs at least one variant — a duration and price combination. Use variants to offer the same service at different lengths:

You can have up to 20 variants per service. Each must have a unique duration. Variants can be individually activated or deactivated without deleting them.

Buffer time and scheduling logic

Buffer time blocks minutes before and/or after each appointment for setup, cleanup, or transition. A 60-minute massage with 15 minutes of buffer effectively blocks 75 minutes in the calendar.

Advance booking controls how far into the future customers can schedule — from same-day to up to one year ahead.

Travel time (home/mobile services only) adds padding before and/or after the appointment for transit between locations.

Staff and asset assignment

Each service needs either staff or assets (or both) assigned to it:

• Staff — Only assigned staff appear as available for this service. Choose specific people or enable random assignment to auto-assign whoever is free.
• Assets — If the service requires a physical resource (room, chair, equipment), assign it. The service is only bookable when the asset is free.

Rental services skip staff assignment entirely — the asset itself is what gets booked.

Add-ons

Add-ons are optional extras customers can include when booking. Each add-on can extend the appointment duration, add cost, or both. Up to 10 per service.

For group sessions, add-ons only affect price (not duration), since all participants share the same time slot.

Promotions

Time-limited discounts that apply to a service or a specific add-on. Each promotion targets specific days of the week and a date range. Your receptionist mentions active promotions when booking over the phone.

Display order

The order you arrange services determines how they appear on your booking page and the sequence your receptionist uses when listing options to callers.