For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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OverviewElevenCreativeElevenAgentsElevenAPIReception AIAPI referenceChangelog
OverviewElevenCreativeElevenAgentsElevenAPIReception AIAPI referenceChangelog
  • Get started
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  • Receptionist
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  • Scheduling
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    • MCP server
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    • Plans and pricing
    • Usage and limits
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On this page
  • What is MCP?
  • Setting up an MCP connection
  • Transport types
  • Managing tools
  • Tool assignments
  • Use cases
  • Multiple MCP servers
Integrations

MCP server

Connect custom tool servers using the Model Context Protocol.
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MCP (Model Context Protocol) lets you connect any compatible tool server to your receptionist. Your receptionist discovers available tools automatically and can call them during conversations.

What is MCP?

MCP is an open protocol for connecting AI to external tools and data sources. If you have a service that exposes an MCP interface, the receptionist can use its tools during calls without custom integration code.

Setting up an MCP connection

  1. Go to Integrations → click MCP Server
  2. Configure:
FieldDescription
NameDisplay name for this integration
DescriptionWhat this MCP server provides
Server URLYour MCP server endpoint
TransportSSE (Server-Sent Events) or Streamable HTTP
Disable interruptionsPrevent caller from interrupting during tool execution
  1. Reception AI connects and discovers available tools
  2. Assign tools to your agents

Transport types

TransportWhen to use
SSELong-lived connections, real-time streaming responses
Streamable HTTPStandard request/response, stateless, easier to deploy

Managing tools

After connecting, Reception AI fetches the list of available tools from your server.

  • Refresh tools — Re-fetch the tool list when you add new tools to your server
  • Assign tools — Choose which tools are available to which agent

Tool assignments

Each discovered tool can be assigned to:

  • Customer-facing receptionist — Available during phone calls
  • Business assistant — Available in the dashboard chat
  • Both — Available everywhere

Unassigned tools are discovered but not used.

Use cases

  • Custom booking logic — Connect to your existing reservation system
  • Inventory lookup — Let the receptionist check stock in real-time
  • CRM queries — Pull customer data from your internal CRM during calls
  • Custom workflows — Trigger any backend process based on conversation context
  • Multi-tool servers — Expose multiple related capabilities from a single server

Multiple MCP servers

You can connect multiple MCP servers, each providing different tools. All discovered tools appear in the same assignment interface.

MCP integration requires the Plus plan or higher. Your MCP server must be accessible from the internet.