Wrike | ElevenLabs Documentation

Your receptionist can create a Wrike task when a caller needs a follow-up, with a title and a short summary of the conversation. Reception connects through Zapier, so you can pick the Wrike folder from a list. Wrike’s own API needs a folder ID that isn’t shown in the Wrike app.

Your receptionist creates the task during the call, from what the caller said up to that point. It isn’t Reception.ai’s post-call summary email. Add a procedure so the task is created at the end of the conversation, as shown below.

Set up

Connect Zapier

If you haven’t yet, connect Zapier in Reception.ai.

Add the Wrike action

In your Zapier MCP server at mcp.zapier.com, add the Wrike Create Task action and connect your Wrike account. Set the fields as listed in Actions.

Assign the tool

In Reception.ai, open the Zapier integration’s Tools tab, select Refresh tools, and assign the Wrike action to the Client (receptionist). Assign it to the Assistant too if you want to create tasks yourself by chatting with your business assistant.

Add a procedure

Open Teach your receptionist and add a procedure, for example:

Trigger: When the caller needs someone from our team to follow up.

Steps:

1. Collect the caller's name, the best number to reach them, and what they need.
2. Before ending the call, create a Wrike task with @Create Task.
3. Title: "Follow up: <caller name> - <topic>".
4. Description: the caller's name and phone number, what they asked for, what you already told them, and any deadline they mentioned.
5. Tell the caller the team will get back to them.

Type @ to insert the Wrike action as a reference.

Test it

Test your receptionist by asking for a callback about a quote. The task appears in the folder you chose.

Actions

Create a follow-up task

Field	Value
Zapier action	Wrike Create Task
Set in Zapier	Parent Folder: the folder or project where follow-ups go.
Let the AI fill in	Title and Description: the follow-up and a summary of the call.
Assign to	Client, and optionally Assistant

Keep Parent Folder fixed, so a caller can’t steer tasks into other folders. If Zapier offers more fields for your account, such as an assignee, set those to fixed values too.

Zapier’s Wrike connection acts as the Wrike user who connected it. Only add the Create Task action for your receptionist. Search or update actions would let callers ask about other work in your Wrike account.

Limitations

Tasks are created from what was said during the call. If a caller hangs up before your receptionist creates the task, no task is made. Ask your receptionist to create the task as soon as it has the details.
The task’s author is the Wrike user who connected Zapier.
Each action your receptionist runs uses tasks from your Zapier plan. Zapier currently counts two tasks per successful call; failed calls aren’t counted. When the plan runs out, the action stops until it resets.

Troubleshooting

Problem	What to check
The Wrike action doesn’t appear in Reception.ai	Select Refresh tools on the Zapier integration after adding the action in Zapier.
The action shows Changed and isn’t used	You edited it in Zapier. Select Update in the Tools tab.
No task is created	Check that the procedure references the action, and that your Zapier plan has tasks left.
Tasks land in the wrong place	Set Parent Folder to a fixed value in Zapier instead of letting the AI choose it.
The description is too thin	List what the description must include in the procedure’s steps, as in the example above.