For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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OverviewElevenCreativeElevenAgentsElevenAPIReception AIAPI referenceChangelog
OverviewElevenCreativeElevenAgentsElevenAPIReception AIAPI referenceChangelog
  • Get started
    • Overview
    • Quickstart
  • Receptionist
    • Overview
    • Voice and language
    • Rules
    • Call settings
    • Testing
  • Scheduling
    • Overview
    • Services
    • Business hours
    • Staff
  • Features
    • Booking page
    • Inbox
    • Business assistant
    • Analytics
    • Phone numbers
  • Knowledge base
    • Overview
    • Website scraping
    • File uploads
  • Integrations
    • Overview
    • Google Calendar
    • Zapier
    • Webhooks
    • MCP server
  • Billing
    • Plans and pricing
    • Usage and limits
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On this page
  • Supported file types
  • When to use file uploads
Knowledge base

File uploads

Upload documents to expand your receptionist's knowledge.
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Integrations

Connect Reception AI to your existing tools and workflows.
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Built with

Upload files to give your receptionist access to information that isn’t on your website — internal policies, detailed service guides, product catalogs, and more.

Supported file types

  • PDF files
  • Text documents
  • Word documents

Once processed, the content is chunked, indexed, and searchable by your receptionist during calls.

When to use file uploads

File uploads work well for:

  • Internal policies — Cancellation rules, refund terms, privacy policies
  • Detailed service guides — Step-by-step preparation instructions for clients
  • Product catalogs — Specifications and availability not on your website
  • Training materials — Scripts and talking points for common scenarios

Large files take longer to process. Your plan tier determines how many knowledge sources you can add.