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Discord

Post call updates to a Discord channel with a webhook tool.

A Discord channel webhook lets your receptionist post a message to a channel during a call, for example when a caller asks for a callback or reports something urgent.

Create a webhook in Discord

You need the Manage Webhooks permission on the server.

1

Open the server’s webhooks

In Discord, open Server Settings → Integrations → Webhooks, and select New Webhook.

2

Pick the channel

Open the new webhook, give it a name, such as “Reception”, and choose the channel to post to. Select Save Changes.

3

Copy the webhook URL

Select Copy Webhook URL. The URL starts with https://discord.com/api/webhooks/. Treat it as a secret: anyone who has it can post to the channel.

Create the webhook tool

Go to Integrations, select Add integration, and choose Webhook Tool.

FieldValue
Namenotify_team_in_discord
Description”Post a message to the team’s Discord channel. Use it when a caller asks for a callback, wants to speak to a person, or reports an urgent problem.”
MethodPOST
URLThe Discord webhook URL, with ?wait=true added to the end
Body Parameterscontent (string, required): “The message to post, under 2,000 characters: the caller’s name, phone number, and what they need.”
Assign to agentsReceptionist

With ?wait=true, Discord replies with the posted message instead of an empty response, so your receptionist can tell the message went through.

Select Enable, then test your receptionist by asking for a callback. The message appears in the channel.

Each webhook posts to one channel. To post to several channels, create one webhook and one tool per channel.

Troubleshooting

ProblemWhat to check
Discord returns 400The body parameter must be named exactly content, and the message must be under 2,000 characters.
Discord returns 401 or 404The webhook was deleted or its URL was reset. Copy the current URL and update the tool.
Discord returns 400 for a forum channelForum channels need a thread for each post. Point the webhook at a text channel instead.
The receptionist never postsMake the tool’s description name the situations where it should post.