Testing your receptionist
How to verify your receptionist handles calls correctly.
Test your receptionist before going live to confirm it handles calls as expected. Reception AI provides two testing methods: browser-based and live phone calls.
Test your receptionist directly from the dashboard without making an actual phone call. A voice dialog opens in your browser — speak naturally as if you were a customer calling in.
For a full end-to-end test, call your assigned phone number from any phone. This tests the complete experience including phone line quality, call pickup time, transfer rules, and staff-first routing.
Call in and verify the first message sounds natural and includes your business name.
Ask to book an appointment. Verify the receptionist offers correct services, available times, and confirms the booking.
Ask about hours, location, pricing, or services. Verify answers match your actual business information.
If you support multiple languages, try speaking in a different language and verify the receptionist switches correctly.
Try asking something unusual or outside your business scope. Verify the receptionist handles it gracefully (takes a message, offers to connect you with someone, etc.).
Trigger a transfer rule and verify the call routes to the correct number.
After each test, check your Conversations page to review the full transcript and see how the receptionist handled the call.