Business hours

Business hours define when your business is open and accepting bookings. Your receptionist uses these hours to inform callers and only offers appointment slots within your configured schedule.

Weekly schedule

Set open and close times for each day of the week. You can define multiple time blocks per day (e.g., 9:00–12:00 and 14:00–18:00 for a lunch break) or mark entire days as closed.

These hours apply business-wide by default. Individual staff members and assets can have their own schedules that override the defaults.

Time-off exceptions

Exceptions override your regular schedule for specific dates — holidays, vacation days, special closures, or extended hours for events.

Each exception targets a specific scope:

Conflict handling

When time off overlaps with existing appointments, the system warns you and lists all affected bookings. You then choose to:

• Cancel conflicting appointments (affected clients can be notified automatically)
• Keep them as-is (useful for tentative closures or partial-day exceptions)

Time off never silently removes existing bookings.

How availability is calculated

A time slot is bookable only when all of the following conditions are met:

1. The business is open during that time
2. At least one assigned staff member is working
3. Required assets are free
4. No conflicting appointments exist
5. No time-off exceptions apply
6. Google Calendar (if connected) shows the staff member as free

If any single condition fails, the slot is not offered — whether by phone, booking page, or dashboard.