Voice and language

Configure your receptionist's voice, greeting, and language settings.

Voice and language

Configure your receptionist's voice, greeting, and language settings.

Voice selection

Your receptionist’s voice determines how callers perceive your business. Reception AI provides a library of voices optimized for phone-quality audio and natural conversation flow.

When choosing a voice, consider:

Accent match — Pick a voice that matches your primary business language and region for the most natural experience.
Brand alignment — Different businesses benefit from different vocal styles. Preview multiple voices before selecting one.
Language coverage — Some voices perform better in specific languages. If you serve multilingual callers, test your voice in each target language.

You can star favorites for quick switching between voices as you experiment.

First message

The first message is what your receptionist says the moment it picks up. This sets the tone for the entire call. Keep it short (under 15 words works best) and natural:

“Hello, this is [Business Name], how can I help you?”
“Thanks for calling [Business Name]. What can I do for you today?”

Avoid cramming information into the greeting. Callers want to state their request quickly — a long intro creates friction.

Behavioral instructions

Free-text instructions that guide your receptionist’s personality and conversational style. These apply across all calls and complement your rules (which handle specific scenarios).

Use instructions for:

Overall tone (formal, friendly, concise)
How to introduce the business
What to prioritize (e.g., “always try to book an appointment before ending the call”)
Topics to avoid or redirect

Language support

Reception AI supports over 70 languages. You configure a default language (what the receptionist uses when it first answers) and optionally add additional languages it can switch to.

Automatic language detection

When enabled, your receptionist detects when a caller speaks a different language and switches mid-conversation without prompting. When disabled, it only responds in languages you’ve explicitly configured.

For example, a business in a multilingual area might default to English but auto-switch to Spanish when a caller begins speaking it.

For best results, choose a voice that sounds natural in your primary language. Voices optimized for English may sound less natural when speaking French or German.

Voice selection

Your receptionist’s voice determines how callers perceive your business. Reception AI provides a library of voices optimized for phone-quality audio and natural conversation flow.

When choosing a voice, consider:

Accent match — Pick a voice that matches your primary business language and region for the most natural experience.
Brand alignment — Different businesses benefit from different vocal styles. Preview multiple voices before selecting one.
Language coverage — Some voices perform better in specific languages. If you serve multilingual callers, test your voice in each target language.

You can star favorites for quick switching between voices as you experiment.

First message

The first message is what your receptionist says the moment it picks up. This sets the tone for the entire call. Keep it short (under 15 words works best) and natural:

“Hello, this is [Business Name], how can I help you?”
“Thanks for calling [Business Name]. What can I do for you today?”

Avoid cramming information into the greeting. Callers want to state their request quickly — a long intro creates friction.

Behavioral instructions

Free-text instructions that guide your receptionist’s personality and conversational style. These apply across all calls and complement your rules (which handle specific scenarios).

Use instructions for:

Overall tone (formal, friendly, concise)
How to introduce the business
What to prioritize (e.g., “always try to book an appointment before ending the call”)
Topics to avoid or redirect

Language support

Reception AI supports over 70 languages. You configure a default language (what the receptionist uses when it first answers) and optionally add additional languages it can switch to.

Automatic language detection

For example, a business in a multilingual area might default to English but auto-switch to Spanish when a caller begins speaking it.

For best results, choose a voice that sounds natural in your primary language. Voices optimized for English may sound less natural when speaking French or German.