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ElevenAgents

Airline chatbot: Benefits, use cases and considerations

Airline chatbots handling bookings, check-in, flight status, rebooking, and baggage support - across web, mobile, and WhatsApp - so passengers get instant answers and your agents focus on what matters.

チャットボットを作成営業担当に相談
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ElevenAgentsによるairlines向けチャットボットのご紹介

AI agents built for every step of the passenger journey

From flight search and seat selection to disruption handling and post-flight follow-up, ElevenAgents automates contact center interactions. Across every channel your passengers use.

24/7 passenger self-service

Resolve flight status checks, check-ins, and booking changes 24/7. No wait times or agent limits. Get accurate answers instantly, from midnight gate changes to weather disruption rebookings.

Lower contact center volume

Automate routine queries. FAQs, baggage tracking, itinerary lookups, seat upgrades. So your agents focus on complex rebookings, complaints, and high-value passengers.

Higher passenger satisfaction

Voice and chat agents respond in each passenger's language with the right tone. Resolving disruptions, confirming changes, and maintaining your brand across every touchpoint.

一度作れば、どこでも使えるチャットボット

お客様がいる場所でつながりながら、すべての会話をひとつのダッシュボードで確認できます。チャンネルを切り替える必要はありません。

Foreground

すべてのairlinesワークフローに対応するプラットフォーム

お使いのシステムと連携し、チャットボットを自社のSOPに合わせてカスタマイズできます。

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

普段使っているツールとシームレスに連携

Connect to your PSS, CRM, telephony, and contact center platforms so agents can act - not just respond. Sync reservations, trigger payments, and route escalations without leaving the conversation.

Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

ElevenLabsエージェントをTwilioと統合ElevenLabsエージェントをTwilioと統合
Genesys

Scale your voice interactions with real-time AI agents that deliver consistent, high-quality customer experiences through your existing Genesys infrastructure

ElevenLabsエージェントをGenesysと統合ElevenLabsエージェントをGenesysと統合
Salesforce

Real-time CRM integration that transforms customer data into intelligent voice conversations with enterprise-grade reliability

ElevenLabsエージェントをSalesforceと統合ElevenLabsエージェントをSalesforceと統合
Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

ElevenLabsエージェントをZendeskと統合ElevenLabsエージェントをZendeskと統合
Stripe

Enable real-time voice commerce with conversational payment experiences through your AI agents - powered by Stripe.

ElevenLabsエージェントをStripeと統合ElevenLabsエージェントをStripeと統合
SIP Trunking

Bridge your existing telephony infrastructure with our real-time Conversational AI platform for seamless voice agent deployment

ElevenLabsエージェントをSIP Trunkingと統合ElevenLabsエージェントをSIP Trunkingと統合
ServiceNow

Build voice-first service automation that scales conversations without scaling headcount

ElevenLabsエージェントをServiceNowと統合ElevenLabsエージェントをServiceNowと統合
すべて表示

感情や文脈を理解するairlinesチャットボット

感情表現ができるチャットボットは、お客様の感情に合わせて会話を導き、重要な場面でもより良い結果へと導きます。

自然で人間らしい会話

数秒でリアルな音声をチャットボットに付与。トーンも細かく調整できるので、緊張感のある場面でも落ち着いて案内や安心感を与えられます。

Human hand-off

迅速で文脈を保った引き継ぎ

複雑なケースのためのエスカレーションルールを設定し、人間の担当者へスムーズに引き継げます。チャット履歴はCCaaS、CRM、チケッティングツールに同期され、シームレスな対応が可能です。

Booking and check-in automation

Guide passengers through flight search, seat selection, add-ons, and mobile check-in in one flow. Connected to your PSS and booking engine so every action updates in real time.

Real-time flight status and disruption handling

Deliver gate changes, delays, and cancellation alerts automatically. Then move into rebooking flows on disruption, cutting the inbound spike to your contact center during irregular operations.

Baggage tracking and claims support

Let passengers report missing baggage, check claim status, and get case updates via voice or chat. With seamless handoff to a human agent for complex claims, full context included.

Loyalty and ancillary sales

Surface personalized upgrade offers, lounge access, and loyalty balances from itinerary and CRM data. Turning routine support interactions into revenue moments without extra agent effort.

Multilingual support across 70+ languages

Serve passengers in their preferred language. Across voice, chat, WhatsApp, and web. With consistent accuracy and tone, so language never blocks a booking or disruption resolution.

Guardrails, escalation, and human handoff

Define when agents escalate. Emotional distress, refund disputes, complex rebookings, low confidence. And pass full conversation context so passengers never repeat themselves.

大規模運用に対応したエンタープライズレベルのセキュリティとインフラ

Foreground

最初のairlinesチャットボットを作成

プラットフォームで構築

直感的なダッシュボードから、コード不要でairlinesチャットボットを設計・テスト・公開できます。

チャットボットを作成営業に相談
Create Agent

APIで作成

開発者向けのREST APIやSDKを使って、自社アプリにチャットボットを組み込めます。

APIキーを取得ドキュメントを読む
Create Agent APIs

よくあるご質問

チャットボットの可能性をすべて探る

  • こんにちは、どうお手伝いしましょうか...

    Business

    AI chatbots for business that handle support, qualify leads, and automate customer conversations 24/7 - without adding headcount. Deploy across your website, phone, and messaging channels in minutes.

    business

  • こんにちは、どうお手伝いしましょうか...

    Automotive industry

    Capture leads, book test drives, and answer inventory and financing questions around the clock. With AI chatbots built for car dealerships and automotive groups.

    automotive industry

  • こんにちは、どうお手伝いしましょうか...

    Call center

    Deploy AI chatbots that resolve customer issues across voice and chat. 24/7, no hold times. ElevenAgents manages intake, authentication, account lookups, and warm handoffs to live agents when it matters.

    call center

  • こんにちは、どうお手伝いしましょうか...

    Small business

    Handle customer questions, book appointments, and qualify leads 24/7 - without adding headcount. Deploy a voice-capable AI chatbot across your website, WhatsApp, and phone in hours, not weeks.

    small business

  • こんにちは、どうお手伝いしましょうか...

    Event management

    AI chatbots for event management that handle attendee questions, automate registration, and deliver real-time schedule updates - so your team focuses on the event, not the inbox.

    event management

  • こんにちは、どうお手伝いしましょうか...

    Ecommerce

    ElevenAgents handles the questions, recommendations, and follow-ups your team can't cover around the clock - so shoppers get answers the moment they need them, and your support queue stays manageable.

    ecommerce

  • こんにちは、どうお手伝いしましょうか...

    Banking

    AI voice and chat agents that handle account inquiries, card management, fraud alerts, loan pre-qualification, and more - across every channel your customers use, with audit-ready transcripts and PCI-aware architecture.

    banking

  • こんにちは、どうお手伝いしましょうか...

    B2b

    B2B chatbots that qualify leads, route pipeline, and resolve support requests around the clock - so your revenue team focuses on the conversations that close.

    b2b

  • こんにちは、どうお手伝いしましょうか...

    Hr-recruiting

    AI recruiting and HR chatbots that screen candidates, schedule interviews, answer employee questions, and sync with your ATS - so your team spends less time on repetitive tasks and more time on the hires that matter.

    hr-recruiting

  • こんにちは、どうお手伝いしましょうか...

    Law

    AI chatbots for law firms and legal teams. Automating client intake, matter qualification, consultation scheduling, and practice area FAQs across every channel, without replacing attorney judgment.

    law

  • こんにちは、どうお手伝いしましょうか...

    Sales

    AI sales chatbots that qualify leads, book demos, and move buyers through the pipeline. 24 hours a day, across every channel your team already uses.

    sales

  • こんにちは、どうお手伝いしましょうか...

    Saas

    AI chatbot for SaaS that deflects support tickets, guides user onboarding, qualifies leads, and integrates with your CRM and helpdesk. Available 24/7 across every channel your users prefer.

    saas

  • こんにちは、どうお手伝いしましょうか...

    Travel

    Build AI chatbots that plan personalized itineraries, answer traveler questions around the clock, and automate booking support. Across web, WhatsApp, and voice, in 70+ languages.

    travel

  • こんにちは、どうお手伝いしましょうか...

    Retail

    Handle order tracking, returns, product discovery, and post-purchase support, 24/7, across every channel, in 70+ languages. Resolve WISMO instantly, recover abandoned carts, and scale through peak season without adding headcount.

    retail

  • こんにちは、どうお手伝いしましょうか...

    Real estate

    Capture, qualify, and schedule serious buyers 24/7. Never miss a lead. Our agents handle listing inquiries, budget screening, and showing bookings across web, phone, and messaging, syncing every contact to your CRM.

    real estate

  • こんにちは、どうお手伝いしましょうか...

    Property management

    Handle tenant questions, maintenance requests, and leasing inquiries 24/7. Without adding headcount. Capture leads, triage issues, and schedule showings across your site and messaging channels.

    property management

  • こんにちは、どうお手伝いしましょうか...

    Procurement

    ElevenAgents automates the repetitive work across your source-to-pay cycle - routing requisitions, handling supplier queries, chasing invoices, and enforcing buying policies - so your team focuses on strategic sourcing.

    procurement

  • こんにちは、どうお手伝いしましょうか...

    Mental health

    Build voice-first mental health chatbots that support users 24/7 - with emotionally expressive voices, sub-second response times, and enterprise-grade privacy built in from the start.

    mental health

  • こんにちは、どうお手伝いしましょうか...

    Marketing agencies

    AI chatbots that capture leads, qualify prospects, and automate client workflows - built for marketing agencies managing multiple accounts across every channel.

    marketing agencies

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