Airline chatbot: Benefits, use cases and considerations
Airline chatbots handling bookings, check-in, flight status, rebooking, and baggage support - across web, mobile, and WhatsApp - so passengers get instant answers and your agents focus on what matters.
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ElevenAgents 推出适用于 airlines 的聊天机器人
AI agents built for every step of the passenger journey
From flight search and seat selection to disruption handling and post-flight follow-up, ElevenAgents automates contact center interactions. Across every channel your passengers use.
24/7 passenger self-service
Resolve flight status checks, check-ins, and booking changes 24/7. No wait times or agent limits. Get accurate answers instantly, from midnight gate changes to weather disruption rebookings.
Lower contact center volume
Automate routine queries. FAQs, baggage tracking, itinerary lookups, seat upgrades. So your agents focus on complex rebookings, complaints, and high-value passengers.
Higher passenger satisfaction
Voice and chat agents respond in each passenger's language with the right tone. Resolving disruptions, confirming changes, and maintaining your brand across every touchpoint.
一次搭建，随处使用
无论客户在哪，都能与他们沟通，同时在一个仪表盘查看所有对话，无需切换渠道。
将 Chatbot 添加到自定义网站，或 Webflow、Squarespace、Framer、Lovable 等建站工具。
将 Chatbot 添加到自定义网站，或 Webflow、Squarespace、Framer、Lovable 等建站工具。
客户可通过短信与 Chatbot 对话，随时获得即时回复。
几步操作即可让 Chatbot 拥有语音，自动接听或拨打电话。
通过 WhatsApp 提供全自动对话体验，触达客户。
自动化邮件对话，直接在收件箱中提供快速、稳定的支持。
一站式平台，覆盖所有 airlines 工作流
连接操作系统，自定义 Chatbot，严格遵循 SOP。
跨渠道统一知识库
一次设计，随处部署，包括聊天、电话、邮箱、WhatsApp。
日程管理
让 Chatbot 管理日程，根据客户互动直接添加或删除会议。
工作流与规则
通过限定访问范围和设定规则，保护高风险数据。
无缝集成现有工具
Connect to your PSS, CRM, telephony, and contact center platforms so agents can act - not just respond. Sync reservations, trigger payments, and route escalations without leaving the conversation.
Airlines 聊天机器人，具备情感和上下文感知能力
情感表达型 Chatbot 能感知客户情绪，引导每次对话获得更好结果，即使在关键时刻也能应对自如。
自然流畅的人机对话
几秒内让 Chatbot 拥有真实语音，灵活控制语气，能安抚、引导、稳定客户情绪，即使在压力下也能应对。
高效、信息丰富的转接
为复杂场景设定升级规则，自动转接给人工。完整对话历史会同步到 CCaaS、CRM、工单系统，确保顺畅衔接。
Booking and check-in automation
Guide passengers through flight search, seat selection, add-ons, and mobile check-in in one flow. Connected to your PSS and booking engine so every action updates in real time.
Real-time flight status and disruption handling
Deliver gate changes, delays, and cancellation alerts automatically. Then move into rebooking flows on disruption, cutting the inbound spike to your contact center during irregular operations.
Baggage tracking and claims support
Let passengers report missing baggage, check claim status, and get case updates via voice or chat. With seamless handoff to a human agent for complex claims, full context included.
Loyalty and ancillary sales
Surface personalized upgrade offers, lounge access, and loyalty balances from itinerary and CRM data. Turning routine support interactions into revenue moments without extra agent effort.
Multilingual support across 70+ languages
Serve passengers in their preferred language. Across voice, chat, WhatsApp, and web. With consistent accuracy and tone, so language never blocks a booking or disruption resolution.
Guardrails, escalation, and human handoff
Define when agents escalate. Emotional distress, refund disputes, complex rebookings, low confidence. And pass full conversation context so passengers never repeat themselves.
大规模企业级安全与基础设施
数据在传输和存储过程中均已加密，支持 SOC 2、HIPAA 和 GDPR 合规。可选择区域数据驻留和零保留模式，实现更严格的数据管控。
数据在传输和存储过程中均已加密，支持 SOC 2、HIPAA 和 GDPR 合规。可选择区域数据驻留和零保留模式，实现更严格的数据管控。
可灵活设置团队权限，通过共享音色、资产和资源，支持智能体与内容生产流程的协作。
团队保障顺利上线，持续稳定运行，让你无后顾之忧。
创建首个 airlines Chatbot
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