How do B2B chatbots qualify leads and sync data to my CRM?

ElevenAgents uses conversational logic, conditional branching, and intent detection to collect company name, role, use case, and buying signals. Once a lead is scored, the agent pushes structured data to Salesforce, HubSpot, or Marketo via native integrations or webhooks. Configurable field mappings ensure qualified leads land in the right pipeline stage and route to the correct sales rep automatically.

Can the chatbot be trained on my product docs, pricing sheets, and internal knowledge base?

Yes. ElevenAgents lets you populate a knowledge base by uploading PDFs, spec sheets, and FAQs, or by pasting URLs for automatic indexing. The chatbot uses this private content to answer product-specific and technical questions accurately. You can update documents at any time, and the changes are reflected immediately without redeployment.

Which features support account-based marketing (ABM) and long B2B sales cycles?

ElevenAgents supports account-aware conversations through CRM-connected context, custom routing rules, and personalized proactive messaging based on firmographic or intent data. Session memory lets agents remember prior interactions across repeat visits - reducing repetitive questions and giving sales reps full conversation history at handoff. Built for the multi-touch, multi-stakeholder buying cycles common in B2B.

搭建并上线 Chatbot 需要多长时间？

大多数团队 30 分钟内即可上线可用的 Chatbot。ElevenAgents 提供可视化工作流搭建器，知识库可通过上传文档或粘贴网址快速填充，支持 70 多种语言、10,000 多种音色。无需编写代码即可配置、测试和部署。如需更深度集成，可用 REST API 及 Python、TypeScript、React、Swift、Kotlin SDK 快速开发自定义流程。

如何将对话转接给人工？

在工作流搭建器中设定升级规则：可根据客户情绪、话题或明确请求触发。当转接发生时，Chatbot 会将完整对话历史、客户信息及升级原因传递给人工坐席。转接可集成主流 CCaaS、CRM、工单工具，人工可在统一收件箱中无缝接管对话。

客户数据安全吗？是否合规（GDPR、SOC 2 等）？

安全。ElevenLabs 已通过 SOC 2 Type II 认证并符合 GDPR。企业版支持 HIPAA BAA、自定义 DPA/SLA、SSO、欧盟数据驻留及零留存模式，处理后不存储对话数据。所有数据传输和存储均加密。

需要开发者吗？非技术团队能否搭建流程（零代码）？

非技术团队可用可视化工作流搭建器独立完成 Chatbot 流程搭建。可配置系统提示词、选择 LLM、设置知识库、分配音色、设定规则，无需写代码。若需自定义工具调用、Webhook 集成或嵌入自有应用，可用开发者 SDK 和 WebSocket API。

衡量 Chatbot 成效应关注哪些指标？

关键指标包括工单分流率、平均解决时长、客户满意度（CSAT）、销售转化率，以及与纯人工支持相比的单次对话成本。ElevenAgents 分析仪表盘可实时追踪对话量、时长、结果和成本。还可进行 A/B 测试和自动评估，持续优化表现。

Chatbot 能支持多语言和多渠道（如网页、WhatsApp）吗？

支持。ElevenAgents 聊天机器人可自动识别并实时切换 70 多种语言。你可以通过可嵌入组件、短信、WhatsApp、邮箱、电话（SIP 或 Twilio）和移动应用，将同一个 b2b 聊天机器人部署到网站各处，支持原生 SDK。所有对话都会汇总到同一个管理后台，无论使用哪个渠道。

有哪些定价模式？能带来哪些投资回报？

ElevenLabs 提供多档按用量计费方案，从免费计划到企业定制方案，支持更高并发和批量优惠。积分每月重置。大多数 b2b 团队通过更低的单次对话成本、全天候可用和更高的销售转化率，实现了显著的投资回报。详细信息请查看价格页面。

B2B Chatbot: Automate Lead Qualification, CRM Routing and 24/7 Support

B2B chatbots that qualify leads, route pipeline, and resolve support requests around the clock - so your revenue team focuses on the conversations that close.

创建 Chatbot 联系销售

呼叫智能体

接听来电

aston_martin_f1
stripe
yoto
dudeperfect
huberman
yestheory

ElevenAgents 推出适用于 b2b 的聊天机器人

Qualify more pipeline, support every account

Deploy AI agents that qualify buyers on arrival, route high-value accounts to the right rep, and resolve support requests. Across every channel your buyers use.

Accelerate time to demo

Capture and qualify leads when intent is highest. On pricing, product pages, or any high-traffic entry point. Route sales-ready accounts to your calendar or CRM without manual follow-up.

Support long sales cycles

B2B deals rarely close on the first visit. Agents that retain context across sessions, recognize returning buyers, and answer complex product questions keep prospects engaged between touchpoints.

Connect to your revenue stack

Push qualified lead data, conversation context, and routing decisions directly into Salesforce, HubSpot, or your CRM of choice. So every handoff to a rep arrives with full conversation history.

一次搭建，随处使用

无论客户在哪，都能与他们沟通，同时在一个仪表盘查看所有对话，无需切换渠道。

一站式平台，覆盖所有 b2b 工作流

连接操作系统，自定义 Chatbot，严格遵循 SOP。

跨渠道统一知识库

一次设计，随处部署，包括聊天、电话、邮箱、WhatsApp。

日程管理

让 Chatbot 管理日程，根据客户互动直接添加或删除会议。

工作流与规则

通过限定访问范围和设定规则，保护高风险数据。

无缝集成现有工具

Connect ElevenAgents to your CRM, calendar, marketing, and support tools - so qualified leads, conversation context, and routing decisions flow into your stack without manual intervention.

查看全部

B2b 聊天机器人，具备情感和上下文感知能力

情感表达型 Chatbot 能感知客户情绪，引导每次对话获得更好结果，即使在关键时刻也能应对自如。

自然流畅的人机对话

几秒内让 Chatbot 拥有真实语音，灵活控制语气，能安抚、引导、稳定客户情绪，即使在压力下也能应对。

高效、信息丰富的转接

为复杂场景设定升级规则，自动转接给人工。完整对话历史会同步到 CCaaS、CRM、工单系统，确保顺畅衔接。

Intent detection and lead qualification

Conversational agents detect buyer intent from open-text input, ask targeted qualifying questions, and score leads based on company size, role, and purchase signals. Before a rep is ever involved.

CRM routing and handoff

Route qualified accounts to the right rep, territory, or support queue based on firmographic data and conversation signals. With full transcript and lead data pushed to your CRM in real time.

Context and session memory

Agents remember prior interactions, previously captured details, and account relationships across visits. Reducing repeated questions and giving reps a complete picture at handoff.

Meeting scheduling and demo booking

Let buyers book a demo or discovery call directly inside the conversation, with calendar integrations that confirm availability and sync to your sales team's schedule without manual coordination.

Omnichannel continuity

Deploy once and engage buyers across web chat, voice, email, and messaging. With unified conversation context so the experience is consistent regardless of where the conversation starts.

Analytics and conversation diagnostics

Track entry rates, drop-off points, lead capture rates, and SQL conversion across every flow. With conversation logs and transcript review to identify where buyers disengage and why.

大规模企业级安全与基础设施

创建首个 b2b Chatbot

在平台上构建

通过直观仪表盘设计、测试并部署 b2b Chatbot，无需写代码。

创建聊天机器人联系销售

用 API 搭建

通过开发者友好的 REST API 和 SDK，将 Chatbot 集成到自有应用。

获取 API 密钥阅读文档

常见问题

探索 Chatbot 的全部可能

你好，有什么可以帮忙的…
Hr-recruiting
AI recruiting and HR chatbots that screen candidates, schedule interviews, answer employee questions, and sync with your ATS - so your team spends less time on repetitive tasks and more time on the hires that matter.
hr-recruiting
你好，有什么可以帮忙的…
Law
AI chatbots for law firms and legal teams. Automating client intake, matter qualification, consultation scheduling, and practice area FAQs across every channel, without replacing attorney judgment.
law
你好，有什么可以帮忙的…
Sales
AI sales chatbots that qualify leads, book demos, and move buyers through the pipeline. 24 hours a day, across every channel your team already uses.
sales
你好，有什么可以帮忙的…
Saas
AI chatbot for SaaS that deflects support tickets, guides user onboarding, qualifies leads, and integrates with your CRM and helpdesk. Available 24/7 across every channel your users prefer.
saas
你好，有什么可以帮忙的…
Travel
Build AI chatbots that plan personalized itineraries, answer traveler questions around the clock, and automate booking support. Across web, WhatsApp, and voice, in 70+ languages.
travel
你好，有什么可以帮忙的…
Retail
Handle order tracking, returns, product discovery, and post-purchase support, 24/7, across every channel, in 70+ languages. Resolve WISMO instantly, recover abandoned carts, and scale through peak season without adding headcount.
retail
你好，有什么可以帮忙的…
Real estate
Capture, qualify, and schedule serious buyers 24/7. Never miss a lead. Our agents handle listing inquiries, budget screening, and showing bookings across web, phone, and messaging, syncing every contact to your CRM.
real estate
你好，有什么可以帮忙的…
Property management
Handle tenant questions, maintenance requests, and leasing inquiries 24/7. Without adding headcount. Capture leads, triage issues, and schedule showings across your site and messaging channels.
property management
你好，有什么可以帮忙的…
Procurement
ElevenAgents automates the repetitive work across your source-to-pay cycle - routing requisitions, handling supplier queries, chasing invoices, and enforcing buying policies - so your team focuses on strategic sourcing.
procurement
你好，有什么可以帮忙的…
Mental health
Build voice-first mental health chatbots that support users 24/7 - with emotionally expressive voices, sub-second response times, and enterprise-grade privacy built in from the start.
mental health
你好，有什么可以帮忙的…
Marketing agencies
AI chatbots that capture leads, qualify prospects, and automate client workflows - built for marketing agencies managing multiple accounts across every channel.
marketing agencies
你好，有什么可以帮忙的…
It operations
AI agents handle password resets, access requests, incident triage, onboarding, and runbook automation - deflecting Tier-1 tickets, resolving issues instantly across voice and chat, and integrating with your ITSM stack.
it operations
你好，有什么可以帮忙的…
Insurance
AI chatbots for insurance that automate claims intake, policy servicing, renewals, and billing - across voice, web, and messaging - so policyholders get instant answers and agents focus on what matters most.
insurance
你好，有什么可以帮忙的…
Hospitality
AI agents that handle guest inquiries, automate bookings, and surface upsell offers across every channel - 24/7, in 70+ languages, without adding headcount.
hospitality
你好，有什么可以帮忙的…
Government
Government chatbots handle routine citizen inquiries 24/7 - cutting call volume, wait times, and freeing staff for complex casework. Deploy across web, SMS, voice, and messaging channels with TXRAMP, SOC 2, and GDPR compliance.
government
你好，有什么可以帮忙的…
Healthcare
Healthcare chatbots that handle appointment scheduling, insurance questions, symptom triage, and telehealth access - so your team can focus on care, not calls.
healthcare
你好，有什么可以帮忙的…
Finance
Finance AI chatbots that handle customer inquiries, account lookups, fraud alerts, and FP&A workflows around the clock - with the security and compliance controls your teams require.
finance
你好，有什么可以帮忙的…
Enterprises
Deploy AI chatbots that resolve customer and employee requests at enterprise scale - across every channel, integrated with your existing systems, and built to meet the compliance requirements your security team demands.
enterprises
你好，有什么可以帮忙的…
Education
Build AI chatbots for schools, colleges, and universities - personalized student support, teacher workflow automation, and admin FAQ handling, available 24/7 across every channel your institution already uses.
education
你好，有什么可以帮忙的…
Construction
Give field crews, supervisors, and project managers instant answers - from safety protocols and equipment manuals to site documents and progress updates - without stopping work to search for information.
construction

B2B Chatbot: Automate Lead Qualification, CRM Routing and 24/7 Support

ElevenAgents 推出适用于 b2b 的聊天机器人

Qualify more pipeline, support every account

Accelerate time to demo

Support long sales cycles

Connect to your revenue stack

一次搭建，随处使用

网站小组件

短信

电话

WhatsApp

邮箱

一站式平台，覆盖所有 b2b 工作流

无缝集成现有工具

B2b 聊天机器人，具备情感和上下文感知能力

自然流畅的人机对话

高效、信息丰富的转接

Intent detection and lead qualification

CRM routing and handoff

Context and session memory

Meeting scheduling and demo booking

Omnichannel continuity

Analytics and conversation diagnostics

大规模企业级安全与基础设施

企业级数据保护

细致的团队权限管理

高级支持与定制部署

创建首个 b2b Chatbot

在平台上构建

用 API 搭建

常见问题

How do B2B chatbots qualify leads and sync data to my CRM?

Can the chatbot be trained on my product docs, pricing sheets, and internal knowledge base?

Which features support account-based marketing (ABM) and long B2B sales cycles?

搭建并上线 Chatbot 需要多长时间？

如何将对话转接给人工？

客户数据安全吗？是否合规（GDPR、SOC 2 等）？

需要开发者吗？非技术团队能否搭建流程（零代码）？

衡量 Chatbot 成效应关注哪些指标？

Chatbot 能支持多语言和多渠道（如网页、WhatsApp）吗？

有哪些定价模式？能带来哪些投资回报？

探索 Chatbot 的全部可能

Hr-recruiting

Law

Sales

Saas

Travel

Retail

Real estate

Property management

Procurement

Mental health

Marketing agencies

It operations

Insurance

Hospitality

Government

Healthcare

Finance

Enterprises

Education

Construction