网络研讨会

Live Workshop: Give Your Text Chatbot a Voice That Sounds Human

Bring human-like speech to your chatbot. In this live workshop, we'll show you how Speech Engine adds a fully integrated voice layer to your existing agent - keeping your LLM, RAG, and orchestration stack exactly as they are. The result is latency, dropped turns, and ongoing maintenance overhead. What we’ll cover: - Why voice is becoming an important channel for customer interaction - How voice plugs into your existing stack without touching your LLM, RAG, or orchestration stack - A live technical walkthrough of what the integration actually looks like and what to expect on latency, accuracy, and language coverage in production - How customers in regulated industries are deploying human-sounding voice agents while meeting compliance requirements

Workshop en vivo: De idea a producción con ElevenCreative

Ya usas ElevenLabs. Pero, ¿conoces todo lo que puedes crear con ElevenCreative? En esta sesión en vivo, Marina Paredes y Rocío Pastor te llevan detrás de cámaras de ElevenCreative: la plataforma que combina nuestros modelos de audio líderes en la industria con más de 50 modelos de imagen y video. Nos saltamos la teoría y vamos directo a la producción: cómo pasar de un prompt a una campaña terminada y localizada en más de 70 idiomas — voz, imagen y video — sin salir de la plataforma. Ya usas ElevenLabs; esto es todo lo que aún no estás aprovechando. - Voz de marca, en serio: diseña, clona o elige entre 11.000+ voces licenciadas - De prompt a producción: genera y refina contenido en vivo con un agente creativo - Localización a escala: una campaña, varios idiomas y mercados, en una sola pasada - Todo en un solo lugar: voz, imagen y video sin saltar entre herramientas - Listo para uso comercial: licencias y derechos resueltos desde el inicio

Behind the Agent: Wie KÖMPF24 den Kundenservice mit KI skaliert

Kundenerwartungen entwickeln sich schneller, als die meisten Unternehmen mithalten können. Personalisierung ist längst kein Differenzierungsmerkmal mehr – sie ist eine Grundvoraussetzung. In dieser Session gehen wir gemeinsam mit KÖMPF24 - einem der führenden Online-Händler Deutschlands - hinter die Kulissen und zeigen, wie KI-Agenten den Kundenservice im E-Commerce neu gestalten. Von automatisierter Ticketbearbeitung bis hin zu skalierbaren Kommunikationslösungen: Wir zeigen, wie man Agenten von Grund auf baut und was erfolgreiche Deployments auszeichnet. Was euch erwartet: - Der aktuelle Stand von E-Commerce und warum die Skalierung des Kundenservice zur Priorität wird - Live Deployment Walkthrough mit KÖMPF24: Wie ein Unternehmen mit 20+ Onlineshops KI-Agenten für Ticketmanagement und automatisierte Kundenkommunikation einsetzt - Live Workshop: Wie ein Agent mit ElevenAgents konfiguriert, und skaliert wird - Q&A: Eure Fragen, live beantwortet

Workshop en Direct : Création d'agents IA pour le Voyage, la Mobilité et l'Hôtellerie

Les agents IA transforment rapidement la façon dont les marques de voyage, les prestataires de mobilité et les entreprises hôtelières interagissent avec leurs clients. Nous verrons comment déployer ElevenAgents pour gérer l'intégralité du parcours client - et ce qu'il faut pour les faire fonctionner en production. Ce que nous aborderons: - Les cas d'usage IA à plus forte valeur ajoutée pour le support à la réservation, les modifications d'itinéraires, les requêtes liées aux programmes de fidélité et les suivis post-séjour - et comment les automatiser de bout en bout - Comment gérer des requêtes en temps réel et à fort volume sans escalade vers un agent humain - Une démonstration en direct de la configuration d'un agent de voyage de A à Z - Ce qui échoue en production, et comment s'en prémunir avant le lancement

Behind the Agent: How Urban Company Automated Partner Support at Scale

Voice AI is rewriting the rules of customer operations at scale. Urban Company is proof of what happens when a team builds for it. In this session, Vinay Srinivas (ElevenLabs) sits down with Abhishek Thakur (Voice AI Lead, Urban Company) for a behind-the-scenes look at one of India's most ambitious voice AI deployments. We're skipping the theory and going straight to the build: how a recently IPO'd company replaced hundreds of manual agents with voice AI that gig workers can't distinguish from a human, across hundreds of thousands of calls every month. What you'll learn - Why voice is the only channel that works for India's gig workforce, and how Urban Company proved it at production scale - The voice quality bar that makes or breaks trust: what failed, what worked, and the technical hacks that closed the gap - Three live use cases powering UC's partner operations today - Scaling across 7 languages in India, and why multilingual is a prerequisite, not a feature - Real metrics: call volume pre vs. post agent, partner NPS, cost per interaction, and what changed

Live-genomgång: Bygga en AI-agent för detaljhandeln

Kundernas förväntningar förändras snabbare än de flesta organisationer kan anpassa sig. Personalisering är inte längre en konkurrensfördel – det är ett grundläggande krav. Och standardautomatisering håller inte längre måttet. I den här live-workshopen går vi igenom hur AI-agenter omformar detaljhandeln och marknadsplatser – från proaktiv shoppingassistans till kundsupport dygnet runt – och vad som skiljer piloter som stannar av från implementeringar som går ut i produktion och skalar. Du kommer att se verkliga produktionsexempel från företag som Meesho, Deliveroo och CARS24, gå igenom en live-demo av ett komplett detaljhandelsagentflöde och lämna med en tydlig bild av hur en implementering ser ut från början till slut. Vad vi går igenom: - Skiftet mot agentisk handel och varför personalisering 2026 är en självklarhet - Live-genomgång om att bygga en AI-driven concierge-shopping- och skalbar kundsupportagent - En live-demo av ett komplett detaljhandelsagentflöde, från produktupptäckt till support efter köp - Resultat och lärdomar från Meesho, Deliveroo, Immobiliare.it och CARS24

Live Workshop: Deploying Agents Across Every Channel

Your customers don't all communicate the same way - your agent shouldn’t either. Some want to call. Some want to message. Some want to email. Your agent needs to meet them where they are - without you rebuilding it from scratch for every channel. Voice is the hardest channel to get right. Most teams bolt it on last. In this workshop, we flip that  and show you how getting voice right first makes every other channel easier to deploy and maintain. Configure once, deploy everywhere. Amanda Milberg (Enterprise Forward Deployed Engineer) will walk through a live build: one agent acting as your brand representative across telephony, email, and messenger - with one knowledge base, one set of workflows, and one place to monitor and improve. What we'll cover - Why voice is the hardest channel to configure - and why building it first (not bolting it on later) changes everything - How to configure a single agent for voice and chat without duplicating logic - Connecting WhatsApp alongside your existing voice or web deployment - including mid-conversation media like image uploads - Cross-channel context - keeping agent behavior consistent when customers move between channels - What breaks in production, and how to configure against it before go-live

Live Workshop: Build Safe AI Agents for an Enterprise Deployment

Getting an AI agent to handle conversations is the easy part. Getting your security team, legal team, and customers to trust it is where most enterprise deployments stall. Agents without proper guardrails may drift off-course mid-conversation, take unexpected actions, get manipulated by adversarial users, or expose sensitive data. In this session, we'll walk through a layered approach to agent safety, how to test and deploy in stages so you can catch issues before they scale, and what it takes to get security and legal on board. What we'll cover: - Why agents fail in production and the patterns behind it - The safety controls that keep agents compliant, on-brand, and manipulation-resistant - How to stress-test agents with simulated conversations before they go live - A staged deployment approach that lets you resolve issues in real time - The frameworks and certifications that help get security and legal buy-in

Leading with AI: How Klarna Rebuilt Marketing with AI

AI has changed what's possible in marketing. Klarna is proof of what happens when a team actually runs with it. In this session, Luke Harries (Head of Growth, ElevenLabs) sits down with David Sandström (CMO, Klarna) for one of the most tactical conversations in AI marketing. We're skipping the theory and going straight to the workflows — the exact processes, tools, and team structures behind one of the most significant AI transformations in marketing today. What you'll learn 1. How Klarna rebuilt core marketing workflows with AI from the ground up 2. The tools, processes, and team structures that made it possible 3. How they drove organization-wide AI adoption — and what most companies get wrong 4. Why creativity is becoming the last true differentiator in the AI era 5. Tactical takeaways you can bring back to your own team

Warsztaty na żywo: Budowanie skalowalnych agentów głosowych AI w praktyce

Większość firm dostrzega potencjał głosowych agentów AI. Problem pojawia się, gdy przychodzi do wyboru właściwego sposobu ich wdrożenia. Podczas tego 45-minutowego warsztatu na żywo przedstawimy praktyczne podejście do wdrażania głosowych agentów AI w skali. Będzie to szansa, aby zobaczyć live demo, poznać najnowsze funkcje ElevenAgents i wyjść z konkretnym planem wdrożenia. ElevenLabs zasila głosowych agentów AI dla takich przedsiębiorstw jak Deliveroo, Revolut i Cisco. Co omówimy: - Jak wiodące przedsiębiorstwa wdrażają dziś głosowych agentów AI w środowiskach produkcyjnych - Jak budować multimodalnych agentów AI w różnych kanałach - Jak wygląda gotowy do produkcji tech stack od początku do końca - Jak ocenić kontrolę, szybkość wejścia na rynek i skalowalność dla organizacji - Live demo + wgląd w najnowsze funkcje ElevenAgents

Workshop en Vivo: Construye tu Agente de Atención al Cliente en 45 Minutos

Live Workshop: The AI Agent Playbook for Financial Services

Customers in financial services expect instant, accurate, human-feeling support - whether they're checking a balance, disputing a charge, or navigating a loan. Meeting that bar at scale, across languages, across channels, while staying compliant, is one of the hardest operational problems in the industry. AI agents are solving for it. Revolut cut resolution times by 8x. Klarna is handling front-line US phone support at 10x the speed. Better.com doubled lead-to-lock conversion. In this session, we'll show you how they did it, give you a live look at ElevenAgents in action, and share what's coming next. What we'll cover - Where AI agents in BFSI are headed - and the use cases delivering real ROI today - Learnings from enterprise deployments like Klarna, Revolut, and Better and live demos - How to get compliance and legal over the line - PCI DSS, GDPR, data residency, and the world's first insurable voice AI platform via AIUC-1