AI Chatbot for IT Operations. Automate Support, Triage Tickets and Enable Self‑Service
AI agents handle password resets, access requests, incident triage, onboarding, and runbook automation - deflecting Tier-1 tickets, resolving issues instantly across voice and chat, and integrating with your ITSM stack.
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ElevenAgents 推出适用于 it operations 的聊天机器人
Always-on IT support, without the ticket backlog
Deploy AI agents that handle Tier-1 requests instantly across Slack, web, phone, and chat. Reducing repetitive tickets and delivering faster resolution at lower cost.
Deflect Tier-1 tickets at scale
Resolve password resets, access requests, software provisioning, and common issues automatically. Before they reach a human agent. Agents pull from your knowledge base and ITSM systems for accurate answers, 24/7.
Cut resolution time for every employee
Get instant answers in Slack, Teams, or a web portal. No queues. Complex issues are triaged, categorized, and routed to the right team with full context, cutting resolution time.
Integrate with your existing ITSM stack
Connect to ServiceNow, Jira, Zendesk, Okta, and Active Directory without replacing existing systems. Agents create tickets, update records, trigger provisioning, and escalate with full conversation history.
一次搭建，随处使用
无论客户在哪，都能与他们沟通，同时在一个仪表盘查看所有对话，无需切换渠道。
将 Chatbot 添加到自定义网站，或 Webflow、Squarespace、Framer、Lovable 等建站工具。
将 Chatbot 添加到自定义网站，或 Webflow、Squarespace、Framer、Lovable 等建站工具。
客户可通过短信与 Chatbot 对话，随时获得即时回复。
几步操作即可让 Chatbot 拥有语音，自动接听或拨打电话。
通过 WhatsApp 提供全自动对话体验，触达客户。
自动化邮件对话，直接在收件箱中提供快速、稳定的支持。
一站式平台，覆盖所有 it operations 工作流
连接操作系统，自定义 Chatbot，严格遵循 SOP。
跨渠道统一知识库
一次设计，随处部署，包括聊天、电话、邮箱、WhatsApp。
日程管理
让 Chatbot 管理日程，根据客户互动直接添加或删除会议。
工作流与规则
通过限定访问范围和设定规则，保护高风险数据。
无缝集成现有工具
Connect AI agents to the ITSM platforms, communication tools, and automation layers your IT team already uses - so ticket creation, routing, and resolution happen inside your existing stack.
It operations 聊天机器人，具备情感和上下文感知能力
情感表达型 Chatbot 能感知客户情绪，引导每次对话获得更好结果，即使在关键时刻也能应对自如。
自然流畅的人机对话
几秒内让 Chatbot 拥有真实语音，灵活控制语气，能安抚、引导、稳定客户情绪，即使在压力下也能应对。
高效、信息丰富的转接
为复杂场景设定升级规则，自动转接给人工。完整对话历史会同步到 CCaaS、CRM、工单系统，确保顺畅衔接。
Automated ticket triage and routing
Agents classify requests by type, priority, and affected system. Then route to the right team or resolve automatically. Fewer misrouted tickets, shorter queues, and easier SLA targets.
Self-service for common IT requests
Handle password resets, VPN access, software installs, account unlocks, and service catalog requests automatically. Employees get instant resolution. Your IT team gets time back for complex work.
Action execution in connected systems
Agents call your APIs and webhooks to take real action. Creating tickets, provisioning access, updating records, and triggering runbooks directly inside your ITSM and identity platforms.
Knowledge base grounding and RAG
Ground every response in your IT policies, runbooks, and docs using RAG. Answers stay accurate as your knowledge base evolves. With confidence thresholds and human fallback for uncertain queries.
Smooth escalation to human agents
When a request exceeds automation scope or needs human sign-off, agents hand off cleanly. Passing conversation history, ticket context, and priority so employees never repeat themselves.
Enterprise security and audit controls
Role-based access, SSO, end-to-end encryption, and full conversation logging keep deployments compliant and auditable. SOC 2 Type II certified, with zero retention mode and data residency options.
大规模企业级安全与基础设施
数据在传输和存储过程中均已加密，支持 SOC 2、HIPAA 和 GDPR 合规。可选择区域数据驻留和零保留模式，实现更严格的数据管控。
数据在传输和存储过程中均已加密，支持 SOC 2、HIPAA 和 GDPR 合规。可选择区域数据驻留和零保留模式，实现更严格的数据管控。
可灵活设置团队权限，通过共享音色、资产和资源，支持智能体与内容生产流程的协作。
团队保障顺利上线，持续稳定运行，让你无后顾之忧。
创建首个 it operations Chatbot
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