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ElevenAgents

24/7 Call Center Chatbots for faster resolutions and higher CSAT

Deploy AI chatbots that resolve customer issues across voice and chat. 24/7, no hold times. ElevenAgents manages intake, authentication, account lookups, and warm handoffs to live agents when it matters.

创建 Chatbot联系销售
呼叫智能体
接听来电
  • aston_martin_f1
  • stripe
  • yoto
  • dudeperfect
  • huberman
  • yestheory

ElevenAgents 推出适用于 call center 的聊天机器人

Fewer hold times, higher CSAT, lower cost to serve

Omnichannel AI chatbots handle inbound volume across voice, chat, and messaging. Deflecting routine calls, shortening handle times, and escalating to human agents with full context intact.

Cut handle time on routine calls

AI chatbots resolve account inquiries, order status, password resets, and FAQs without queuing a human agent. Reducing average handle time and freeing your team for complex cases.

Raise CSAT on every interaction

Voice chatbots detect frustration and respond with empathy. So callers feel heard, not processed. Higher first-contact resolution means fewer repeat calls and stronger satisfaction scores.

Scale without proportional headcount

Handle inbound spikes, after-hours volume, and multilingual queues without adding seats. Chatbots run across voice, chat, SMS, and WhatsApp from a single configuration. Deployed in days, not quarters.

一次搭建，随处使用

无论客户在哪，都能与他们沟通，同时在一个仪表盘查看所有对话，无需切换渠道。

Foreground

一站式平台，覆盖所有 call center 工作流

连接操作系统，自定义 Chatbot，严格遵循 SOP。

ElevenLabs ElevenAgents platform
ElevenAgents scheduling UI
Integrations UI

无缝集成现有工具

ElevenAgents connects to your CCaaS, CRM, telephony, and ticketing systems. So chatbots authenticate callers, retrieve data, log interactions, and escalate with context. No middleware needed.

Genesys

Scale your voice interactions with real-time AI agents that deliver consistent, high-quality customer experiences through your existing Genesys infrastructure

将 ElevenLabs 智能体集成到 Genesys将 ElevenLabs 智能体集成到 Genesys
Salesforce

Real-time CRM integration that transforms customer data into intelligent voice conversations with enterprise-grade reliability

将 ElevenLabs 智能体集成到 Salesforce将 ElevenLabs 智能体集成到 Salesforce
Zendesk

Enable intelligent voice-first customer support with real-time ticket resolution and automated support workflows

将 ElevenLabs 智能体集成到 Zendesk将 ElevenLabs 智能体集成到 Zendesk
ServiceNow

Build voice-first service automation that scales conversations without scaling headcount

将 ElevenLabs 智能体集成到 ServiceNow将 ElevenLabs 智能体集成到 ServiceNow
Twilio

Use AI Voice Agents with your Twilio phone numbers for seamless, automated inbound and outbound calls

将 ElevenLabs 智能体集成到 Twilio将 ElevenLabs 智能体集成到 Twilio
Ring Central

Power enterprise-grade voice AI agents with human-like conversations and enterprise telephony infrastructure

将 ElevenLabs 智能体集成到 Ring Central将 ElevenLabs 智能体集成到 Ring Central
SIP Trunking

Bridge your existing telephony infrastructure with our real-time Conversational AI platform for seamless voice agent deployment

将 ElevenLabs 智能体集成到 SIP Trunking将 ElevenLabs 智能体集成到 SIP Trunking
查看全部

Call center 聊天机器人，具备情感和上下文感知能力

情感表达型 Chatbot 能感知客户情绪，引导每次对话获得更好结果，即使在关键时刻也能应对自如。

自然流畅的人机对话

几秒内让 Chatbot 拥有真实语音，灵活控制语气，能安抚、引导、稳定客户情绪，即使在压力下也能应对。

Human hand-off

高效、信息丰富的转接

为复杂场景设定升级规则，自动转接给人工。完整对话历史会同步到 CCaaS、CRM、工单系统，确保顺畅衔接。

Omnichannel from a single build

Design your call center agent once and deploy it across phone, web chat, SMS, WhatsApp, and email. Context and conversation history carry across channels so callers never repeat themselves.

Warm handoff with full context

When escalation is needed, chatbots transfer to live staff with intent, conversation history, and collected data pre-loaded. No repeat questions, no dropped context. Just a faster path to resolution.

Voice built for telephony

Sub-second latency, telephony-optimized speech recognition, and 10,000+ voices ensure natural, real-time conversations over phone and SIP. Not the stilted cadence of legacy IVR.

CRM and CCaaS integrations

Connect to your contact center platform, CRM, and ticketing systems to authenticate callers, fetch account data, update records, and trigger backend workflows. All within the conversation.

Visual workflow builder with guardrails

Build deterministic call flows, intent-based routing, and multi-agent orchestration without engineering dependency. Set content rules, PII redaction, and escalation thresholds from the same interface.

Real-time analytics and conversation logs

Track containment rate, average handle time, CSAT signals, and intent accuracy across every conversation. Use built-in A/B testing and evaluations to improve performance continuously.

大规模企业级安全与基础设施

Foreground

创建首个 call center Chatbot

在平台上构建

通过直观仪表盘设计、测试并部署 call center Chatbot，无需写代码。

创建聊天机器人联系销售
Create Agent

用 API 搭建

通过开发者友好的 REST API 和 SDK，将 Chatbot 集成到自有应用。

获取 API 密钥阅读文档
Create Agent APIs

常见问题

探索 Chatbot 的全部可能

  • 你好，有什么可以帮忙的…

    Business

    AI chatbots for business that handle support, qualify leads, and automate customer conversations 24/7 - without adding headcount. Deploy across your website, phone, and messaging channels in minutes.

    business

  • 你好，有什么可以帮忙的…

    Automotive industry

    Capture leads, book test drives, and answer inventory and financing questions around the clock. With AI chatbots built for car dealerships and automotive groups.

    automotive industry

  • 你好，有什么可以帮忙的…

    Small business

    Handle customer questions, book appointments, and qualify leads 24/7 - without adding headcount. Deploy a voice-capable AI chatbot across your website, WhatsApp, and phone in hours, not weeks.

    small business

  • 你好，有什么可以帮忙的…

    Event management

    AI chatbots for event management that handle attendee questions, automate registration, and deliver real-time schedule updates - so your team focuses on the event, not the inbox.

    event management

  • 你好，有什么可以帮忙的…

    Ecommerce

    ElevenAgents handles the questions, recommendations, and follow-ups your team can't cover around the clock - so shoppers get answers the moment they need them, and your support queue stays manageable.

    ecommerce

  • 你好，有什么可以帮忙的…

    Banking

    AI voice and chat agents that handle account inquiries, card management, fraud alerts, loan pre-qualification, and more - across every channel your customers use, with audit-ready transcripts and PCI-aware architecture.

    banking

  • 你好，有什么可以帮忙的…

    B2b

    B2B chatbots that qualify leads, route pipeline, and resolve support requests around the clock - so your revenue team focuses on the conversations that close.

    b2b

  • 你好，有什么可以帮忙的…

    Airlines

    Airline chatbots handling bookings, check-in, flight status, rebooking, and baggage support - across web, mobile, and WhatsApp - so passengers get instant answers and your agents focus on what matters.

    airlines

  • 你好，有什么可以帮忙的…

    Hr-recruiting

    AI recruiting and HR chatbots that screen candidates, schedule interviews, answer employee questions, and sync with your ATS - so your team spends less time on repetitive tasks and more time on the hires that matter.

    hr-recruiting

  • 你好，有什么可以帮忙的…

    Law

    AI chatbots for law firms and legal teams. Automating client intake, matter qualification, consultation scheduling, and practice area FAQs across every channel, without replacing attorney judgment.

    law

  • 你好，有什么可以帮忙的…

    Sales

    AI sales chatbots that qualify leads, book demos, and move buyers through the pipeline. 24 hours a day, across every channel your team already uses.

    sales

  • 你好，有什么可以帮忙的…

    Saas

    AI chatbot for SaaS that deflects support tickets, guides user onboarding, qualifies leads, and integrates with your CRM and helpdesk. Available 24/7 across every channel your users prefer.

    saas

  • 你好，有什么可以帮忙的…

    Travel

    Build AI chatbots that plan personalized itineraries, answer traveler questions around the clock, and automate booking support. Across web, WhatsApp, and voice, in 70+ languages.

    travel

  • 你好，有什么可以帮忙的…

    Retail

    Handle order tracking, returns, product discovery, and post-purchase support, 24/7, across every channel, in 70+ languages. Resolve WISMO instantly, recover abandoned carts, and scale through peak season without adding headcount.

    retail

  • 你好，有什么可以帮忙的…

    Real estate

    Capture, qualify, and schedule serious buyers 24/7. Never miss a lead. Our agents handle listing inquiries, budget screening, and showing bookings across web, phone, and messaging, syncing every contact to your CRM.

    real estate

  • 你好，有什么可以帮忙的…

    Property management

    Handle tenant questions, maintenance requests, and leasing inquiries 24/7. Without adding headcount. Capture leads, triage issues, and schedule showings across your site and messaging channels.

    property management

  • 你好，有什么可以帮忙的…

    Procurement

    ElevenAgents automates the repetitive work across your source-to-pay cycle - routing requisitions, handling supplier queries, chasing invoices, and enforcing buying policies - so your team focuses on strategic sourcing.

    procurement

  • 你好，有什么可以帮忙的…

    Mental health

    Build voice-first mental health chatbots that support users 24/7 - with emotionally expressive voices, sub-second response times, and enterprise-grade privacy built in from the start.

    mental health

  • 你好，有什么可以帮忙的…

    Marketing agencies

    AI chatbots that capture leads, qualify prospects, and automate client workflows - built for marketing agencies managing multiple accounts across every channel.

    marketing agencies

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