Chatbot for Ecommerce: 24/7 Support, Product Recommendations and Lead Capture
ElevenAgents handles the questions, recommendations, and follow-ups your team can't cover around the clock - so shoppers get answers the moment they need them, and your support queue stays manageable.
- aston_martin_f1
- stripe
- yoto
- dudeperfect
- huberman
- yestheory
ElevenAgents 推出适用于 ecommerce 的聊天机器人
24/7 shopping assistance, fewer support tickets
Conversational AI agents handle product discovery, order questions, cart recovery, and returns across every channel. Resolving interactions faster and driving more purchases without adding headcount.
Recover more revenue
Engage shoppers at the moment they drop off. Answering sizing questions, surfacing alternatives, and following up on abandoned carts to bring buyers back before the sale is lost.
Deflect repetitive support tickets
Automate the questions your team answers dozens of times a day. Order status, return eligibility, shipping timelines, and store policies. So agents focus on the issues that actually need a human.
Serve every market, around the clock
Support shoppers in 70+ languages, 24/7, across web chat, WhatsApp, and voice. With consistent tone and accurate answers grounded in your product catalog and store policies.
一次搭建，随处使用
无论客户在哪，都能与他们沟通，同时在一个仪表盘查看所有对话，无需切换渠道。
将 Chatbot 添加到自定义网站，或 Webflow、Squarespace、Framer、Lovable 等建站工具。
将 Chatbot 添加到自定义网站，或 Webflow、Squarespace、Framer、Lovable 等建站工具。
客户可通过短信与 Chatbot 对话，随时获得即时回复。
几步操作即可让 Chatbot 拥有语音，自动接听或拨打电话。
通过 WhatsApp 提供全自动对话体验，触达客户。
自动化邮件对话，直接在收件箱中提供快速、稳定的支持。
一站式平台，覆盖所有 ecommerce 工作流
连接操作系统，自定义 Chatbot，严格遵循 SOP。
跨渠道统一知识库
一次设计，随处部署，包括聊天、电话、邮箱、WhatsApp。
日程管理
让 Chatbot 管理日程，根据客户互动直接添加或删除会议。
工作流与规则
通过限定访问范围和设定规则，保护高风险数据。
无缝集成现有工具
Connect ElevenAgents to your ecommerce stack - syncing product catalogs, order data, and customer records from Shopify, Zendesk, Salesforce, and Stripe so every response uses live store data.
Ecommerce 聊天机器人，具备情感和上下文感知能力
情感表达型 Chatbot 能感知客户情绪，引导每次对话获得更好结果，即使在关键时刻也能应对自如。
自然流畅的人机对话
几秒内让 Chatbot 拥有真实语音，灵活控制语气，能安抚、引导、稳定客户情绪，即使在压力下也能应对。
高效、信息丰富的转接
为复杂场景设定升级规则，自动转接给人工。完整对话历史会同步到 CCaaS、CRM、工单系统，确保顺畅衔接。
Product discovery and guided selling
Help shoppers find the right product through conversation. Filtering by size, price, or use case. And surface personalized recommendations that increase average order value.
Order tracking and post-purchase support
Give shoppers instant access to order status, estimated delivery, and return initiation without waiting for an agent. Connected to your order management and helpdesk systems in real time.
Abandoned cart recovery
Reach out to shoppers who left without buying. Answer questions, offer help, and guide them back to checkout across voice, chat, and messaging.
Grounded, accurate responses
Answers come from your product catalog, FAQs, and store policies. Not open-ended model output. Guardrails and knowledge base controls keep responses accurate as your inventory and policies evolve.
Human handoff when it matters
When a conversation exceeds what the agent can resolve. A dispute, a complex return, a sensitive complaint. It routes to the right human agent with full context, no repetition required.
Conversation analytics and A/B testing
Track deflection rates, CSAT, resolution time, and conversion impact. Run A/B experiments on agent flows and use conversation logs to continuously improve performance across every touchpoint.
大规模企业级安全与基础设施
数据在传输和存储过程中均已加密，支持 SOC 2、HIPAA 和 GDPR 合规。可选择区域数据驻留和零保留模式，实现更严格的数据管控。
数据在传输和存储过程中均已加密，支持 SOC 2、HIPAA 和 GDPR 合规。可选择区域数据驻留和零保留模式，实现更严格的数据管控。
可灵活设置团队权限，通过共享音色、资产和资源，支持智能体与内容生产流程的协作。
团队保障顺利上线，持续稳定运行，让你无后顾之忧。
创建首个 ecommerce Chatbot
常见问题
探索 Chatbot 的全部可能
你好，有什么可以帮忙的…
call centerCall center
Deploy AI chatbots that resolve customer issues across voice and chat. 24/7, no hold times. ElevenAgents manages intake, authentication, account lookups, and warm handoffs to live agents when it matters.
你好，有什么可以帮忙的…
small businessSmall business
Handle customer questions, book appointments, and qualify leads 24/7 - without adding headcount. Deploy a voice-capable AI chatbot across your website, WhatsApp, and phone in hours, not weeks.
你好，有什么可以帮忙的…
event managementEvent management
AI chatbots for event management that handle attendee questions, automate registration, and deliver real-time schedule updates - so your team focuses on the event, not the inbox.
你好，有什么可以帮忙的…
bankingBanking
AI voice and chat agents that handle account inquiries, card management, fraud alerts, loan pre-qualification, and more - across every channel your customers use, with audit-ready transcripts and PCI-aware architecture.
你好，有什么可以帮忙的…
b2bB2b
B2B chatbots that qualify leads, route pipeline, and resolve support requests around the clock - so your revenue team focuses on the conversations that close.
你好，有什么可以帮忙的…
airlinesAirlines
Airline chatbots handling bookings, check-in, flight status, rebooking, and baggage support - across web, mobile, and WhatsApp - so passengers get instant answers and your agents focus on what matters.
你好，有什么可以帮忙的…
hr-recruitingHr-recruiting
AI recruiting and HR chatbots that screen candidates, schedule interviews, answer employee questions, and sync with your ATS - so your team spends less time on repetitive tasks and more time on the hires that matter.
你好，有什么可以帮忙的…
lawLaw
AI chatbots for law firms and legal teams. Automating client intake, matter qualification, consultation scheduling, and practice area FAQs across every channel, without replacing attorney judgment.
你好，有什么可以帮忙的…
salesSales
AI sales chatbots that qualify leads, book demos, and move buyers through the pipeline. 24 hours a day, across every channel your team already uses.
你好，有什么可以帮忙的…
saasSaas
AI chatbot for SaaS that deflects support tickets, guides user onboarding, qualifies leads, and integrates with your CRM and helpdesk. Available 24/7 across every channel your users prefer.
你好，有什么可以帮忙的…
travelTravel
Build AI chatbots that plan personalized itineraries, answer traveler questions around the clock, and automate booking support. Across web, WhatsApp, and voice, in 70+ languages.
你好，有什么可以帮忙的…
retailRetail
Handle order tracking, returns, product discovery, and post-purchase support, 24/7, across every channel, in 70+ languages. Resolve WISMO instantly, recover abandoned carts, and scale through peak season without adding headcount.
你好，有什么可以帮忙的…
real estateReal estate
Capture, qualify, and schedule serious buyers 24/7. Never miss a lead. Our agents handle listing inquiries, budget screening, and showing bookings across web, phone, and messaging, syncing every contact to your CRM.
你好，有什么可以帮忙的…
property managementProperty management
Handle tenant questions, maintenance requests, and leasing inquiries 24/7. Without adding headcount. Capture leads, triage issues, and schedule showings across your site and messaging channels.
你好，有什么可以帮忙的…
procurementProcurement
ElevenAgents automates the repetitive work across your source-to-pay cycle - routing requisitions, handling supplier queries, chasing invoices, and enforcing buying policies - so your team focuses on strategic sourcing.
你好，有什么可以帮忙的…
marketing agenciesMarketing agencies
AI chatbots that capture leads, qualify prospects, and automate client workflows - built for marketing agencies managing multiple accounts across every channel.
你好，有什么可以帮忙的…
it operationsIt operations
AI agents handle password resets, access requests, incident triage, onboarding, and runbook automation - deflecting Tier-1 tickets, resolving issues instantly across voice and chat, and integrating with your ITSM stack.
你好，有什么可以帮忙的…
insuranceInsurance
AI chatbots for insurance that automate claims intake, policy servicing, renewals, and billing - across voice, web, and messaging - so policyholders get instant answers and agents focus on what matters most.
你好，有什么可以帮忙的…
hospitalityHospitality
AI agents that handle guest inquiries, automate bookings, and surface upsell offers across every channel - 24/7, in 70+ languages, without adding headcount.