FundedNext launches voice assistant with ElevenLabs Conversational AI

FundedNext, a proprietary trading platform, launched "Fundee" – an AI assistant with real-time voice support. Powered by ElevenLabs' Conversational AI Fundee provides instant answers to trader queries on account rules, payouts, and trading challenges, supporting 32 languages.

About FundedNext

FundedNext offers traders funded accounts of up to $300,000 through performance-based challenges and one of the highest profit splits in the industry. It supports thousands of traders globally with tools and resources for trading success.

Opportunity

FundedNext serves traders in 190+ countries who operate in fast-moving markets and often require quick answers. Delivering immediate, native-language support 24/7 with a traditional team was difficult. FundedNext identified an opportunity to improve user experience and scale support through voice AI.

Solution

FundedNext built Fundee, an AI assistant integrated into its website and knowledge base. ElevenLabs powers Fundee’s voice, providing:

• Real-time voice output with low latency for conversational responses.
• 32-languages support, enabling localized help for users worldwide.
• Seamless integration with FundedNext’s trading-specific rules and FAQ data.

FundedNext chose ElevenLabs for its natural-sounding voices, speed of deployment, and enterprise-grade security. The voice assistant was launched within days.

"Fundee gives our traders instant answers in their own language, 24/7. It has already reduced response times and improved overall support efficiency," said Towsif Mehedi, Head of Customer Success, FundedNext.

Early results

Fundee has delivered measurable efficiency gains since launch:

• Handles 2,500 queries per day, up from fewer than 100 previously managed through live channels
• Reduces first response time from 25 seconds to 5 seconds – an 80% improvement
• Lowers average resolution time from 40 minutes to 2.5 minutes
• Resolves more than 100 queries per hour during peak demand

These improvements allow the support team to focus on complex cases while ensuring traders receive rapid, accurate answers to common questions.

Next steps

FundedNext plans to expand Fundee’s functionality to include voice input and more personalized account-specific answers. With ElevenLabs as its voice technology partner, FundedNext is exploring how voice AI can further improve trading support at scale.

If you’re building multilingual, real-time voice assistants for customer support, contact our sales team to explore how ElevenLabs can power your next innovation.