Meesho delivers real-time, multilingual customer support with Conversational AI

インド最大級のeコマースマーケットプレイスであるMeeshoは、多様なユーザーベースを持ち、複数の言語とユースケースにわたって共感的で人間らしいサポートを大規模に提供する方法を必要としていました。

彼らはリアルタイムの音声エージェントをElevenLabsの

MeeshoがElevenLabsを選んだ理由

The team evaluated several voice solutions before selecting ElevenLabs for one reason: quality.

From the first proof of concept, our voices stood out for their clarity and warmth – leading to higher user engagement and overwhelmingly positive feedback.

統合の過程でMeeshoのチームと密接に協力し、迅速かつ自信を持ってライブ化を支援しました。

ユーザーとの即時のラポール

ローンチ以来、Meeshoのボイスボットは高い精度と信頼性のあるパフォーマンスを一貫して提供しており、ピーク時の需要にも対応しています。複数の音声オプションが利用可能で、Meeshoは顧客体験をさらに微調整できました。

The bot handles over 60,000 customer calls daily in both Hindi and English.

It resolves a high volume of queries without human intervention – covering order delays, cancellations, and refunds – while reducing average handling time.

"Our goal was to create a voice experience that truly feels human – and ElevenLabs helped us achieve that. The clarity, warmth, and tone of the voice played a key role in building trust with our users at scale. We’re excited about the future and look forward to solutions that enable even deeper emotional expression through voice," said Siddharth Gupta, GM - New Initiatives, Meesho.

Meesho Voice AI Agent in Action

Voice as a strategic channel for e-commerce

Voice is a critical channel for customer engagement and Meesho’s success truly shows that real-time, multilingual support is possible at scale.

By integrating ElevenLabs Conversational AI, retailers can automate high-volume support without sacrificing quality or empathy.

もし、自然なVoice AI is changing how businesses in India interact with their customers. Meesho’s deployment shows what’s possible when multilingual, natural-sounding speech becomes the interface; not just for convenience, but for trust. This isn’t a feature layer - it’s infrastructure for customer engagementで大量のカスタマーサポートを自動化したいeコマースブランドの方は、

If you’re an e-commerce brand looking to automate high-volume customer support with natural, multilingual voice agents, get in touch with the ElevenLabs Enterprise team to explore what’s possible.