创建智能体会话工单

POST

/v1/convai/triage-tickets

POST

/v1/convai/triage-tickets

curl -X POST https://api.elevenlabs.io/v1/convai/triage-tickets \
     -H "Content-Type: application/json" \
     -d '{
  "conversation_id": "string"
}'

{
  "agentqa_ticket_id": "string",
  "workspace_id": "string",
  "owner_user_id": "string",
  "agent_id": "string",
  "needs_clustering": true,
  "title": "string",
  "issue_type": "knowledge_gap",
  "labels": [
    "string"
  ],
  "conversation_ids": [
    "string"
  ],
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "string",
  "ticket_comments": [
    {
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "status": "open",
  "priority": "low",
  "priority_changes": [
    {
      "priority": "low",
      "changed_by_user_id": "string",
      "changed_at_unix_secs": 1
    }
  ],
  "source": "qa",
  "assignee_user_id": "string",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1
}

针对智能体在某次对话中的表现创建工单，以便与 Architect 分类处理。请提供总体评论和／或轮次级评论，说明出现的问题。

请求

This endpoint expects an object.

conversation_idstring必需

此工单所涉及的对话。

titlestring or null可选1-120 characters

显示在分类列表中的一行标题。默认根据评论生成，如无则使用对话摘要标题。向对话的开放工单添加评论时将忽略此项。

qa_commentstring or null可选1-10000 characters

此工单涉及的问题，涵盖整段对话而非单个对话轮次。

turn_commentslist of objects可选

关于具体轮次出现问题的可选评论。

priorityenum or null可选

工单需要处理的紧急程度。如果对话已有未关闭的工单，且其优先级较低，将提升至此优先级。

允许的值:

响应

成功响应

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

titlestring or null

工单的一行标题。仅在标题功能推出前创建的工单中为 None。

issue_typeenum or null

labelslist of strings

conversation_idslist of strings

first_seen_unix_secsinteger or null

last_seen_unix_secsinteger or null

qa_commentstring or null

ticket_commentslist of objects

turn_commentslist of objects

statusenum

允许的值:

priorityenum or null

允许的值:

priority_changeslist of objects

sourceenum

允许的值:

assignee_user_idstring or null

created_at_unix_secsinteger

updated_at_unix_secsinteger

错误

422

Unprocessable Entity Error

请求头

请求

响应

错误