为智能体会话工单添加评论

POST

/v1/convai/triage-tickets/:agentqa_ticket_id/comments

POST

/v1/convai/triage-tickets/:agentqa_ticket_id/comments

curl -X POST https://api.elevenlabs.io/v1/convai/triage-tickets/agentqa_ticket_id/comments \
     -H "Content-Type: application/json" \
     -d '{
  "comment": "string"
}'

{
  "agentqa_ticket_id": "string",
  "workspace_id": "string",
  "owner_user_id": "string",
  "agent_id": "string",
  "needs_clustering": true,
  "title": "string",
  "issue_type": "knowledge_gap",
  "labels": [
    "string"
  ],
  "conversation_ids": [
    "string"
  ],
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "string",
  "ticket_comments": [
    {
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "status": "open",
  "priority": "low",
  "priority_changes": [
    {
      "priority": "low",
      "changed_by_user_id": "string",
      "changed_at_unix_secs": 1
    }
  ],
  "source": "qa",
  "assignee_user_id": "string",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1
}

添加关于如何解决工单的评论。需要拥有该工单所属智能体的查看者权限。

路径参数

agentqa_ticket_idstring必需

请求

This endpoint expects an object.

commentstring必需1-10000 characters

讨论如何解决工单的评论。

响应

成功响应

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

titlestring or null

工单的一行标题。仅在标题功能推出前创建的工单中为 None。

issue_typeenum or null

labelslist of strings

conversation_idslist of strings

first_seen_unix_secsinteger or null

last_seen_unix_secsinteger or null

qa_commentstring or null

ticket_commentslist of objects

turn_commentslist of objects

statusenum

允许的值:

priorityenum or null

允许的值:

priority_changeslist of objects

sourceenum

允许的值:

assignee_user_idstring or null

created_at_unix_secsinteger

updated_at_unix_secsinteger

错误

422

Unprocessable Entity Error

路径参数

请求头

请求

响应

错误