创建手动智能体工单

POST

/v1/convai/agents/:agent_id/triage-tickets

POST

/v1/convai/agents/:agent_id/triage-tickets

curl -X POST https://api.elevenlabs.io/v1/convai/agents/agent_id/triage-tickets \
     -H "Content-Type: application/json" \
     -d '{
  "qa_comment": "string"
}'

{
  "agentqa_ticket_id": "string",
  "workspace_id": "string",
  "owner_user_id": "string",
  "agent_id": "string",
  "needs_clustering": true,
  "title": "string",
  "issue_type": "knowledge_gap",
  "labels": [
    "string"
  ],
  "conversation_ids": [
    "string"
  ],
  "first_seen_unix_secs": 1,
  "last_seen_unix_secs": 1,
  "qa_comment": "string",
  "ticket_comments": [
    {
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "turn_comments": [
    {
      "turn_index": 1,
      "comment": "string",
      "created_at_unix_secs": 1,
      "owner_user_id": "string"
    }
  ],
  "status": "open",
  "priority": "low",
  "priority_changes": [
    {
      "priority": "low",
      "changed_by_user_id": "string",
      "changed_at_unix_secs": 1
    }
  ],
  "source": "qa",
  "assignee_user_id": "string",
  "created_at_unix_secs": 1,
  "updated_at_unix_secs": 1
}

手动为智能体创建后续工单，不关联任何对话（例如“添加关于 X 的知识库”这类任务）。未提供标题时，会根据评论生成标题。需要拥有该智能体的查看者权限。

路径参数

agent_idstring必需

请求

This endpoint expects an object.

qa_commentstring必需1-10000 characters

工单内容，例如智能体的后续任务。

titlestring or null可选1-120 characters

显示在分类列表中的一行标题。默认根据 qa_comment 生成。

priorityenum or null可选

工单需要处理的紧急程度。

允许的值:

响应

成功响应

agentqa_ticket_idstring

workspace_idstring

owner_user_idstring

agent_idstring

needs_clusteringboolean

titlestring or null

工单的一行标题。仅在标题功能推出前创建的工单中为 None。

issue_typeenum or null

labelslist of strings

conversation_idslist of strings

first_seen_unix_secsinteger or null

last_seen_unix_secsinteger or null

qa_commentstring or null

ticket_commentslist of objects

turn_commentslist of objects

statusenum

允许的值:

priorityenum or null

允许的值:

priority_changeslist of objects

sourceenum

允许的值:

assignee_user_idstring or null

created_at_unix_secsinteger

updated_at_unix_secsinteger

错误

422

Unprocessable Entity Error

路径参数

请求头

请求

响应

错误